Summary
Overview
Work History
Education
Skills
Timeline
Generic

Atraya Christiansen

Colorado Springs,CO

Summary

A highly motivated and results-oriented employee with 6 years of experience in customer service. Possesses a strong track record of success in leadership roles and academic endeavors. Demonstrates the ability to motivate fellow employees to ensure a smooth shift. As well as aid in creating an environment that fosters growth and development for employees. As a shift lead, ensured that all team members were on the same page, setting clear expectations and providing constructive feedback. Skilled in POS operations and card systems, with a keen aptitude for quickly adapting to new challenges. A collaborative communicator adept at building and maintaining positive relationships with customers and coworkers. A strong work ethic and a solutions-focused approach to issues in the workplace. Lastly, a forward-thinking and proactive individual committed to achieving excellence in every endeavor.

Overview

7
7
years of professional experience

Work History

Server Shift Leader

Savelli's Pizza Pasta & Subs
10.2019 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Cashier

The Pantry
05.2017 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Intern

Concrete Couch
05.2016 - 08.2017
  • Participated in workshops and projects related to the community to gain knowledge.
  • Prepared projects and assisted senior staff.
  • Provided project progress updates and aided in teaching new skills to community members
  • Led groups in Art projects throughout the community

Education

Associate of Arts - Sociology

Pikes Peak State College
Colorado Springs, CO
05.2023

GED -

Manitou Springs High School
Manitou Springs, CO
05.2020

Skills

  • Adaptable and Flexible
  • Menu Memorization and Presentation
  • Personnel Training
  • Customer Service Management
  • Menu Knowledge
  • Corrective Actions
  • Process Payments
  • Food Preparation and Safety
  • Credit Card Transaction Processing
  • Compliance Requirements
  • Cleaning and Sanitation
  • Restaurant Operation

Timeline

Server Shift Leader

Savelli's Pizza Pasta & Subs
10.2019 - 08.2023

Cashier

The Pantry
05.2017 - 05.2020

Intern

Concrete Couch
05.2016 - 08.2017

Associate of Arts - Sociology

Pikes Peak State College

GED -

Manitou Springs High School
Atraya Christiansen