Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Atreyu Burke

Bronx

Summary

Dynamic and results-driven Janitorial Manager with over 13 years of experience in overseeing janitorial operations, consistently achieving high customer satisfaction and retention rates. Proven track record in developing and implementing effective quality control measures, conducting thorough site inspections, and training new staff to uphold service excellence. Proficient in facilities maintenance, customer service, and team leadership, complemented by certifications in OSHA, CPR, and ALICE. Strong command of Microsoft Office and extensive experience in commercial cleaning positions this professional as a valuable asset to any organization seeking operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Manager

AHRC NYC
07.2022 - Current
  • Processed payroll for 150 employees on a bi-weekly basis, ensuring accurate and timely payment
  • Collaborated with HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status
  • Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
  • Responded promptly to employee inquiries regarding paycheck issues or general payroll questions
  • Managed a portfolio of 55 janitorial accounts, ensuring high levels of customer satisfaction and retention
  • Developed and maintained strong relationships with clients, serving as the main point of contact for all account-related inquiries
  • Collaborated with clients to understand their specific cleaning needs and developed customized cleaning plans to meet those requirements
  • Implemented quality control measures to ensure that cleaning services met or exceeded client expectations
  • Conducted regular site inspections to assess the cleanliness and condition of facilities, addressing any issues promptly
  • Trained new janitorial staff members on company policies, procedures, safety protocols, and proper use of equipment and supplies
  • Managed inventory levels of cleaning supplies and equipment across multiple client locations to ensure uninterrupted service delivery
  • Collaborated with procurement team to source cost-effective suppliers/vendors for cleaning materials without compromising quality standards
  • Resolved any client complaints or issues in a timely manner while maintaining positive relationships
  • Conducted performance evaluations for janitorial staff members based on predefined criteria
  • Developed and implemented standardized operating procedures for various cleaning tasks to ensure consistency and efficiency
  • Managed budgetary responsibilities, including forecasting expenses, tracking costs, and identifying areas for cost savings
  • Collaborated with the finance department to review financial reports, ensuring accuracy and adherence to budgetary guidelines
  • Oversaw the scheduling and coordination of janitorial staff to ensure timely completion of cleaning tasks
  • Negotiated contract terms and pricing with clients, aiming for mutually beneficial agreements while maximizing profitability
  • Conducted regular meetings with clients to address any concerns or discuss potential service enhancements
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Janitorial Foreman

Planned Companies
09.2021 - 09.2022
  • Oversaw daily opertations of Success Academy Charter Schools
  • Supervised and performed a variety of routine cleaning and custodial maintenance duties.
  • Evaluated the need for minor building or equipment repairs; made and supervised minor repairs.
  • Issued verbal reprimands and recommended disciplinary action as necessary
  • Inspected building and grounds to ensure clean and safe conditions.
  • Clearly communicated team goals, directed cleaning procedures, and implemented department personnel policies
  • Investigate complaints about janitorial service.
  • Ordered supplies, maintained records, and prepared reports as directed.
  • Supervised a staff of 6 people
  • Collaborated with janitorial staff to coordinate floor care tasks during off-peak hours
  • Implemented a color-coded system for different types of cleaning solutions to prevent cross-contamination
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Checked equipment to determine if maintenance was required.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.

Assistant Operations Manager

United Building Services/ HNB Services
11.2020 - 09.2021
  • Oversaw daily cleaning of Loyola Blakefield Campus.
  • Ordered supplies, maintained records, and prepared reports as directed.
  • Developed and implemented cleaning schedules to maintain cleanliness standards in all areas
  • Trained new janitorial staff on proper cleaning techniques, safety protocols, and equipment usage
  • Performed regular inspections to ensure compliance with sanitation regulations and company policies
  • Collaborated with facility management to address maintenance issues promptly and efficiently
  • Maintained accurate records of work performed, including daily logs and incident reports
  • Coordinated with external vendors for specialized cleaning services as needed
  • Implemented safety training programs for the janitorial team, resulting in zero workplace accidents
  • Supervised a team of 8 to COVID-19 disinfect MTA Buses and Trains as well As Baltimore County correctional offices and Prisons
  • Managed and performed all tasks in normal and adverse work conditions, efficiently
  • Mopped, scrubbed, and washed the floor, exterior, and interior of buses and Trains
  • Inspected and cleaned the undercarriage and radiators of the assigned bus and trains
  • Operated appropriate cleaning equipment and utilized proper cleaning solutions.
  • Followed and established safety procedures and maintained workplace safety.
  • Operated 13'6"- 26' box truck

Janitorial Supervisor

Alliance Building Services
01.2020 - 11.2020
  • Supervised over 14 staff members in Disinfecting NYCHA Buildings
  • Perform general cleaning duties to the assigned location
  • Mopping the floors in cubicles, offices, community rooms, visitation rooms, restrooms, reception and client waiting areas on a daily basis
  • Vacuuming the carpet on a daily basis, ensuring that the carpets are litter free
  • Shampooing rugs and carpets on a weekly basis
  • Wiping down the work station often
  • Changing the trash liners in all trash cans and disposal of trash bags in the appropriate locations on a daily basis
  • Sanitize entire office space daily
  • Maintain and disinfect conference rooms; polishing the tables on a daily basis
  • Maintain floors by buffing, polishing
  • Maintain and disinfect the employee break and community lunch rooms
  • Maintain a neat and clean external entrance and common dumpster areas

Head Custodian

Icahn Charter School 1
04.2013 - 06.2019
  • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
  • Maintained a safe and pleasant environment by ensuring the school was free of debris and clutter.
  • Maintained the cleanliness of the school building by sweeping, moping, and buffing the floors as well as maintaining the cleanliness of the restrooms and other areas.
  • Cleaned snow and debris from sidewalk using a snow blower and shovel
  • Pulled weeds, watered flowers, and performed miscellaneous landscaping
  • Completed inventory of supplies and notified management of low stock items
  • Supervised and delegated responsibilities to custodial employees.
  • Substantial knowledge of dusting and cleaning office desks and furniture that is not cluttered
  • Strip, seal, finish, and polish floors.
  • Notify managers concerning the need for major repairs or additions to building operating systems.

Education

High School -

Harry S. Truman High School
Bronx, NY
06.2012

Skills

  • Extensive experience in floor maintenance
  • Proficient in organization techniques
  • Facility operations management
  • Over a decade of custodial expertise
  • Strategic problem analysis
  • Cross-functional teamwork
  • Experienced in document creation using Microsoft Word
  • Data analysis in Excel
  • Proven track record in supervision
  • Sustainable cleaning practices
  • Chemical handling
  • Experienced in English communication
  • Operational leadership
  • Experienced with Microsoft Office applications
  • Analytical problem-solving
  • Proficient in box truck logistics
  • Extensive customer service experience
  • Experienced in commercial cleaning
  • Fluent in Spanish
  • Hand tool proficiency
  • Workforce education
  • Goal-oriented planning
  • Workforce coordination

Certification

  • OSHA 30 Certification
  • Driver's License
  • AED Certification
  • Heartsaver CPR Certification


Languages

English
Full Professional
Spanish
Professional Working

Timeline

Regional Manager

AHRC NYC
07.2022 - Current

Janitorial Foreman

Planned Companies
09.2021 - 09.2022

Assistant Operations Manager

United Building Services/ HNB Services
11.2020 - 09.2021

Janitorial Supervisor

Alliance Building Services
01.2020 - 11.2020

Head Custodian

Icahn Charter School 1
04.2013 - 06.2019

High School -

Harry S. Truman High School

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