Atreyu Humphrey

Experienced retail professional with strong attention to detail and proven 1.5-year track record in customer service, cashiering, stocking, and loss prevention. Demonstrates ability to quickly solve problems and maintain a high work ethic in high-pressure situations. Recognized for consistently delivering positive customer experiences, handling emergencies calmly, and exhibiting leadership qualities. Excited to utilize expertise in customer interaction, safety procedures, and team collaboration to make valuable contributions in a dynamic work environment. Hardworking employee enthusiastic about learning any field inside and out. Actively pursues opportunities to learn new skills and contribute to group success. Well-equipped with strong administrative, relationship-building, and problem-solving abilities to excel in this role.

I am a results-driven professional and quick learner with experience in various fields. I excel at multitasking, ensuring tasks are completed to the highest standard. Trusted to lead teams and manage shifts independently, I consistently meet or exceed expectations. I have a passion for learning and am eager to expand my skills in any role. With a strong focus on customer service, I prioritize customer needs, whether troubleshooting issues or offering product recommendations. I am also trained in emergency procedures and chemical spill response, ready to act quickly when needed.

• Trained and mentored 10 employees.
• Supervised team of 5 new staff members.
• Achieved a higher store rating bt encouraging customers to rate them in a positive attitude.
• Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
• Achieved countless pins through effectively helping with tasks around the store.

• Chemical Spill & Hazardous Material Training: Knowledge of how to handle hazardous material spills.
• Emergency Medical Procedures: Trained in first aid and emergency response for minor injuries.
• Incident Reporting: Proficient in reporting security issues and emergencies using store protocols.
• Store Safety: Experience managing slip-and-fall incidents and ensuring customer and team safety.

• Safety & Incident Response: Trained in chemical safety, food safety, and material handling; responded to injuries and spills efficiently, ensuring customer and employee safety.
• Loss Prevention & Security: Monitored security cameras and secured high-risk items in cosmetics, promptly reporting suspicious activity to management to prevent theft.
• Customer Service Excellence: Provided in-depth support on sensitive topics like birth control, tampons, vitamins, and makeup, helping customers make informed decisions and ensuring a positive shopping experience.
• Self-Checkout & Register Management: Trusted to independently manage multiple self-checkout registers during busy periods, resolving technical issues, ensuring smooth transactions, and optimizing traffic flow.
• Team Leadership & Mentoring: Guided coworkers in troubleshooting and customer service, stepping up when managers were unavailable to ensure a smooth and efficient store operation.
• Operational Efficiency: Tasked with setting up displays, assisting in modular changes, and stocking merchandise; consistently recognized for quick learning and maintaining store organization.
• Heavy Traffic Management: Directed customers to open registers during peak times, minimizing wait times and enhancing the overall customer experience.
• Physical & Customer Assistance: Assisted with cart pushing, heavy lifting, and ensuring customer safety during extreme weather, adhering to Walmart’s safety protocols for team lifting.

• Loss Prevention: Helped prevent theft by alerting management to suspicious behavior and intervening when necessary. Managed self-checkouts efficiently during rush hours, ensuring smooth transactions for customers.
• Trust from Management: Recognized for my ability to handle self-checkout registers independently during peak periods. Managers trusted me to manage 8 registers, maintain proper cash flow, and assist customers, even with difficult transactions.
• Customer Service Excellence: Provided assistance on sensitive topics like birth control, tampons, and vitamins, offering reliable advice or helping customers find what they needed. Also assisted with makeup questions, using my knowledge to ensure a positive shopping experience.
• Team Collaboration & Efficiency: Acted as a leader in managing traffic during busy times, directing customers to open registers, and suggesting ideas to improve store operations, which were often implemented by management.
• Physical & Customer Support: Assisted with cart pushing, lifting heavy items for customers, and ensuring safety during extreme weather conditions by following Walmart’s team lifting protocols. Always ready to step in when needed and offer support to both customers and coworkers.
• Pallet Jack Operations: Skilled in using a pallet jack to move products around the store and assist with large items for customers, ensuring smooth operations and timely deliveries.
• Modular Location Management: Experienced in setting up and changing modular locations, ensuring products are efficiently stocked and organized to maximize store layout and improve customer experience.