Atrida Carvajal
Weston,Broward
Summary
Successful professional with 7 years of experience in process improvement management and business operations analysis, focused on identifying trends and developing strategies to improve efficiency, meet customer expectations and achieve company objectives.
Driven success, leading high production teams, delivering results and exceeding expectations. Creative and motivated for exceptional design and planning to carry out complex projects. Skilled at teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
Work History
LEADER COMMERCIAL
ALAMMO SAS
02.2020 - 12.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained employees on Customer Support and assigned duties.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Assisted with new hire processing and existing training programs.
- Attended industry events to represent organization and build professional network.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Agente Inmobiliario
Vertices Sas
08.2018 - 05.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Administrator
The Kalibert Celular
10.2014 - 07.2016
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Asesor
Inditex Group
05.2009 - 02.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Business Administration
Universidad De Oriente
Maturin Monagas , Venezuela 08.2016
Skills
- Recruitment and Hiring
- Line Management
- Continuous Improvements
- Process Improvement
- Expense Control
- Equipment Troubleshooting
- Staff Management
- Business Development
- Process Monitoring and Improvement
- Business Administration
- Project Management
- Negotiation
- Business Planning
- Staff Discipline
- Inventory Oversight
Timeline
LEADER COMMERCIAL
ALAMMO SAS
02.2020 - 12.2022
Agente Inmobiliario
Vertices Sas
08.2018 - 05.2019
Administrator
The Kalibert Celular
10.2014 - 07.2016
Asesor
Inditex Group
05.2009 - 02.2011
Bachelor of Science - Business Administration
Universidad De Oriente