Attalaya Ross
Oklahoma City
Summary
Results-driven professional with extensive experience at Starbucks, recognized for enhancing customer satisfaction and fostering team collaboration. Expertise in time management and relationship building, leading to improved productivity and effective resolution of customer issues. Proficient in Microsoft Office, optimizing operations in high-pressure environments while maintaining a positive workplace culture.
Professional with strong experience in customer service and collections, ready to drive results. Skilled in conflict resolution, account management, and effective communication. Known for fostering team collaboration and adapting to changing needs. Dependable problem-solver with focus on achieving objectives and maintaining positive customer relations.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Sales Consultant
Club Car Wash
07.2024 - 03.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Visual Artist
Urban Outfitters, Inc.
01.2024 - 07.2024
- Collaborated with fellow artists to produce impactful group exhibitions, promoting a diverse range of artistic styles.
- Boosted online presence through strategic social media marketing, increasing visibility and attracting new potential buyers.
- Established a recognizable personal brand through consistent style choices, thematic explorations, and an evolving portfolio of work.
- Expanded professional knowledge through participation in workshops, conferences or networking events to remain current and competitive in the industry.
Assistant/Medical Billing and Collections Specialist
Delta Medical Supply Group
05.2023 - 12.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Supported continuous improvement initiatives by actively contributing ideas for process enhancements that would drive better results in collections operations.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Manager's Assistant
Potters House Thrift
01.2019 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree -
NorthWest Arkansas Community College
Bentonville, ARFayetteville High School
05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Relationship building
- Microsoft office
- Coaching and mentoring
- Phone and email etiquette
- Task prioritization
- Clear communication
Timeline
Barista
Starbucks
07.2024 - Current
Sales Consultant
Club Car Wash
07.2024 - 03.2025
Visual Artist
Urban Outfitters, Inc.
01.2024 - 07.2024
Assistant/Medical Billing and Collections Specialist
Delta Medical Supply Group
05.2023 - 12.2023
Manager's Assistant
Potters House Thrift
01.2019 - 05.2023
No Degree -
NorthWest Arkansas Community College
Fayetteville High School