Kenece Morrison
Charlotte,NC
Summary
Talented medical professional proven successful in leading administrative team members in high-volume medical settings. Knowledgeable about training regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
8
8
years of professional experience
Work History
Care Advocate
AdventHealth
Altamonte Springs, FL
04.2024 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided emotional support to individuals, families, and caregivers dealing with challenging health issues.
- Promoted high patient satisfaction by resolving problems with knowledgeable, friendly service.
- Processed orders for medication refills within established timelines.
- Responded to patient questions regarding medical needs, scheduling, medication issues, and refills.
- Worked effectively in team environments to make the workplace more productive.
- Navigate patients in their health journey.
- Identified resources available in the community that could benefit the patient's well-being.
Pre-Access Infusion B&A Specialist Oncology
AdventHealth
Orlando, FL
01.2023 - 04.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with clinical and administrative staff to meet patient needs.
- Counselled patients on potential financial liabilities and payment requirements.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming oncology medications
- Verify medications for chemotherapy and iron infusions, carefully following physician specifications for insurance authorizations.
- Glint Committee
CONSUMER ADVOCATE
ADVENTHEALTH MAITLAND
Orlando, FL
11.2021 - 12.2022
- Responsible for billing insurance, insurance collections, and denial management
- Review assigned electronic claims and submission reports
- Resolve and resubmit rejected claims appropriately as necessary
- Process daily and special reports, unlisted invoices and letters, error logs, stalled reports
- Reviews previous account documentation, determining appropriate action(s) necessary
- Performs outgoing calls to Patients and Insurance companies
- Answer calls from Insurance companies requesting additional information and/or checking status of claims
Care Connector
Adventhealth Winter Park Emergency Room
Orlando, FL
05.2021 - 11.2021
- Communicate with patients, providers and RSF to assist needs
- Schedule appointments and Direct AdventHealth Scheduling
- Help Patients access community resources, arrange transport
- Interacted with patients to provide answers
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Identified appropriate community resources and provided referrals for services.
Front Desk Receptionist/site Scheduler
Adventhealth Imaging
Orlando, FL
10.2017 - 05.2021
- Registration-check in appointments, insurance verification, updated demographics
- Work directly with a technologist to ensure center workflow
- Schedule appointments: walk-ins, STATs, future
- Communicate with patients, providers and RSF to assist needs
- Positive provider engagement
- Trained newly hired top talent to fill key positions and maximize productivity.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Tracked and processed release of information requests.
- Entered patient insurance, demographic and health information into software and confirmed records.
Education
M.D. - Health Administration
Grand Canyon University
Phoenix, AZ08.2025
Bachelor of Science - Clinical Psychology
University Of Central FlORIDA
Orlando, FL12.2020
AA Degree - General Studies
Valencia College
Orlando, FL05.2018
Skills
- Microsoft Office-Excel, Word, PowerPoint
- Medical terminology
- Cerner- Appt, PowerChart
- Conflict Management
- Staff Training and Motivation
- Accomplished in patient experience
- Scheduling
- Team engagement
- Epic
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Insurance Company Knowledgeable
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Phone and Email Etiquette
- Payment Processing
- Planning and Coordination
- Public Speaking
- Training Initiatives
- Account Management
- Computer Skills
- Attention to Detail
- Verbal and Written Communication
- Medical Billing
- Schedule Coordination
- Teamwork and Collaboration
- Medical Terminology
- Data Entry
- Insurance Verification
- Presentations and Demonstrations
- Job Skill Building
- Performance Improvements
- Work Flow Planning
- Performance Monitoring
- Work Planning and Prioritization
- Documentation and Reporting
Timeline
Care Advocate
AdventHealth
04.2024 - Current
Pre-Access Infusion B&A Specialist Oncology
AdventHealth
01.2023 - 04.2024
CONSUMER ADVOCATE
ADVENTHEALTH MAITLAND
11.2021 - 12.2022
Care Connector
Adventhealth Winter Park Emergency Room
05.2021 - 11.2021
Front Desk Receptionist/site Scheduler
Adventhealth Imaging
10.2017 - 05.2021
M.D. - Health Administration
Grand Canyon University
Bachelor of Science - Clinical Psychology
University Of Central FlORIDA
AA Degree - General Studies
Valencia College
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