Attaya D. Antoine
Ocean Springs,Ms
Summary
Extremely driven and selfmotivated worker. Over 20 years of experience in great customer service fused with some technical and educational background. A team player that is eager to learn.
Overview
19
19
years of professional experience
Work History
Work Force Administrator
AT&T Mobility
09.2020 - Current
- Smart Chat with Mangers for Resource desk and Payroll needs
- Interact with managers and representatives on various schedule and center related activities and issues
- Data entry using multiple Workforce Management systems
- Communicate often via email with call taking, workforce and management teams
- Evaluate and initiate appropriate action in the center based on current performance relative to defined thresholds and metrics
Child Support Specialist
Young Williams
04.2019 - 09.2020
- Conduct interviews with custodial and non-custodial parents in the office and over the phone
- Follow state and federal policies to establish paternity and a child support order
- Enforce and established court orders
- Locate non-custodial parent's address and employer
- Conduct genetic testing on each party
- Prepare legal documents for staff attorney for court purposes
- Calculate Child support in accordance with DHS guidelines
- Provide excellent customer service to all clients
Workforce Admin-Payroll Timekeeper
AT&T Mobility
02.2011 - 03.2019
- Worked directly with management to resolve and pay issues or time stamp corrections
- Coded schedules with FMLA and Short-term disability with and without pay in accordance with contractual standards
- Calculated shift differential, holiday pay and manger relief to match employees work hours
- Built and corrected schedules to reflect paid time off, paid/nonpaid time off
- Support multi state payroll functions in variance with state laws, rules and pay
- Expert level experience in Kronos/anytime system as well as Total view/Nice system
Advanced Tech Support/ Customer Support Specialist
AT&T Mobility
09.2007 - 02.2011
- Answered client's requests and inquiries concerning products, billing and reporting problem areas
- Upselling products and service that could be used with Customer's current services
2nd Grade Classroom Teacher
Yellow Stone Schools
09.2005 - 08.2007
- Supported diverse learners by differentiating instruction to meet individual needs, resulting in improved academic outcomes for all students.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Contributed to school-wide improvement efforts by collaborating with colleagues on curriculum development and best teaching practices.
Education
Teaching Track -
08.2006
12.2002
Skills
- Marketing
- Social Media Management
- Team Building
- Web Development
- Training development
- HR analytics
- Employment data tracking
Timeline
Work Force Administrator - AT&T Mobility
09.2020 - Current
Child Support Specialist - Young Williams
04.2019 - 09.2020
Workforce Admin-Payroll Timekeeper - AT&T Mobility
02.2011 - 03.2019
Advanced Tech Support/ Customer Support Specialist - AT&T Mobility
09.2007 - 02.2011
2nd Grade Classroom Teacher - Yellow Stone Schools
09.2005 - 08.2007
COLLEGE OF BIBLICAL STUDIES - Teaching Track,
TEXAS A&M INTERNATIONAL - ,