Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Atticus Pisano

Kihei,HI

Summary

Reliable Server delivering fast, high-quality customer service

in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Motivated and always maintains a positive attitude.

Overview

3
years of professional experience

Work History

Makena Golf & Beach Club

Event Organizer / Event and Restaurant Server/Busser
01.2023 - Current

Job overview

  • Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.


  • Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.


  • Improved overall member/guest satisfaction by implementing responsive customer service practices throughout the events.


  • Trained and supervised event staff to complete tasks on time.


  • Greeted members and new guests, discussed specials, and took drink orders.


  • Kept server areas clean and stocked to increase efficiency while working tables.


  • Worked with POS system to place orders, manage bills, and handle food orders/complimentary items.


  • Handled member complaints professionally, resolving issues promptly to maintain positive relationships.


  • Bussed and reset tables to keep dining room and work areas clean.


  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.


  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.


  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.

Ululanis Shave Ice

Shave Ice Server /Customer Service Associate
11.2021 - 01.2023

Job overview

  • Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.


  • Served shaved ice promptly with focused attention to customer needs.


  • Worked with POS system to place orders, manage bills, and handle retail items.


  • Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.


  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.


  • Assisted in training new hires, providing guidance on store standards and best practices.


  • Resolved customer complaints swift and professionally to maintain positive reputation.


  • Increased sales with upselling techniques and thorough knowledge of menu items and specials.


  • Explained menu items and suggested appropriate options for food allergy concerns.


  • Used slow periods to restock supplies, ice, syrups, and ice cream.

Education

Hana High And Elementary
Hana, HI

High School Diploma
05-2022

Skills

  • Practical decision-making /problem-solving
  • Strong work ethic
  • Team mentorship
  • Detail-Oriented Mindset
  • Effective Multitasking
  • Adaptability and flexibility
  • Consistent Professional Image
  • Excellent communication
  • Menu memorization
  • Working under pressure

Timeline

Event Organizer / Event and Restaurant Server/Busser

Makena Golf & Beach Club
01.2023 - Current

Shave Ice Server /Customer Service Associate

Ululanis Shave Ice
11.2021 - 01.2023

Hana High And Elementary

High School Diploma

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Atticus Pisano