Hi, I’m
Atticus Pisano
Kihei,HI
Summary
Reliable Server delivering fast, high-quality customer service
in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Motivated and always maintains a positive attitude.
Overview
3
years of professional experience
Work History
Makena Golf & Beach ClubWailea, HI
Event Organizer / Event and Restaurant Server/Busser
01.2023 - Current
Job overview
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Improved overall member/guest satisfaction by implementing responsive customer service practices throughout the events.
- Trained and supervised event staff to complete tasks on time.
- Greeted members and new guests, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle food orders/complimentary items.
- Handled member complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Ululanis Shave IcePaia, HI
Shave Ice Server /Customer Service Associate
11.2021 - 01.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Served shaved ice promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle retail items.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on store standards and best practices.
- Resolved customer complaints swift and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, syrups, and ice cream.
Education
Hana High And ElementaryHana, HI
High School Diploma
05-2022
Skills
- Practical decision-making /problem-solving
- Strong work ethic
- Team mentorship
- Detail-Oriented Mindset
- Effective Multitasking
- Adaptability and flexibility
- Consistent Professional Image
- Excellent communication
- Menu memorization
- Working under pressure
Timeline
Event Organizer / Event and Restaurant Server/Busser
Makena Golf & Beach Club
01.2023 - Current
Shave Ice Server /Customer Service Associate
Ululanis Shave Ice
11.2021 - 01.2023
Hana High And Elementary
High School Diploma