ATTICUS RICE
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Cherry Technologies
06.2024 - Current
- Resolved customer inquiries across phone, chat, email, and text with a focus on one-call resolution.
- Provide problem-solving resolutions, de-escalate challenging scenarios, and recommend next steps based on conversation and account assessment.
- Spearheaded an AI workflow training initiative for support specialists, improving operational efficiency by educating team members on leveraging AI tools for faster research, response drafting, and issue resolution.
- Collaborate with management to identify process improvements from the patient to systems level, contributing feedback to refine department strategies.
- Achieved recognition as a top-performing support specialist by consistently ranking in the top 30% of departmental KPI standings over several quarters from Q4 2024 to Q1 2026.
- Piloted Concierge team in Q4 2024, achieving the highest activation rate and transactional volume lift.
Customer Service Advisor
Bet365
Marlton
11.2022 - Current
- Collaborated with team members and departments to improve customer service experience.
- Resolved customer complaints promptly and professionally, partnering with internal departments for comprehensive solutions.
- Maintained clear, professional communication across phone, email, and live chat channels, effectively explaining company policies and services.
- Communicated clearly and professionally across phone, email, and live chat, explaining company policies and services.
Sales Professional
Mitsubishi
Cherry Hill
02.2022 - 10.2022
- Consistently exceeded monthly sales targets by 15-20% through effective prospecting and client relationship management.
- Delivered personalized consultations to customers, achieving a high conversion rate from inquiries to sales.
- Educated and assisted customers by maintaining in-depth knowledge of vehicle models, features, and financing options.
- Ensured high customer satisfaction and repeat business through exceptional customer service.
In Home Sales Expert
AT&T
Burlington
09.2020 - 02.2022
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Visited customer locations to assess requirements, demonstrate product offerings, and propose strategic solutions.
- Tailored sales approaches to specific client needs, enhancing marketing effectiveness.
- Used critical thinking to break down problems, evaluate solutions and make decisions to both satisfy the needs of the business and customer.
Finance Intern
Veolia
Philadelphia
01.2020 - 05.2020
- Prepared comprehensive forecasting reports for senior leadership.
- Assisted in managing accounts within the organization under direct supervision.
- Facilitated account reviews and prepared documentation to streamline review processes.
Recruiter
Quick Taxes
Philadelphia
01.2016 - 12.2019
- Onboarded new hires and developed training programs to facilitate integration and skill acquisition.
- Built and executed sourcing and assessment strategies to align candidate selection with return on investment expectations.
- Interviewed candidates using diverse methods to identify best-fit talent for open positions.
- Onboarded new hires and set up training.
Education
Bachelor's Degree - Business Management
Peirce College
Philadelphia, PASkills
- Customer Relationship Management
- Data Entry
- Problem solving
- Conflict resolution
- Microsoft Office Suite
- Google Drive
- Marketing
- Conflict resolution
Timeline
Customer Support Specialist
Cherry Technologies
06.2024 - Current
Customer Service Advisor
Bet365
11.2022 - Current
Sales Professional
Mitsubishi
02.2022 - 10.2022
In Home Sales Expert
AT&T
09.2020 - 02.2022
Finance Intern
Veolia
01.2020 - 05.2020
Recruiter
Quick Taxes
01.2016 - 12.2019
Bachelor's Degree - Business Management
Peirce College