Attina Haynes
Jensen Beach,FL
Summary
Customer service representative with 12 years of experience in administrative support, and client relations across diverse sectors. Proven ability to train new team members, and manage high-volume communications, consistently meeting response time targets. Proficient in project management, clerical skills, and maintaining office operations.
Overview
12
12
years of professional experience
Work History
Customer Representative
The Home Depot
Jensen Beach, FL
04.2013 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Resolved 95% of customer complaints promptly and efficiently.
- Utilized 100% of register systems to manage sales and inventory accurately
- Managed 15-20 incoming calls per hour.
- Coordinated special orders for customers seeking specific products or services.
- Cross sold products and services when appropriate.
- Handled difficult or emotional customer situations with empathy and professionalism.
Management Trainee
Enterprise Rent A Car
Stuart, FL
12.2021 - 04.2024
- Assisted 30-45 customers independently daily with vehicle selection and rental agreements.
- Awarded top 5 Management Trainee to assist the most customers.
- Handled customer inquiries via telephone and email 100% promptly and effectively.
- Managed 50% of daily operations and coordinated vehicle maintenance schedules.
- Conducted inventory checks 5-8 per day to ensure fleet availability and quality.
- Shadowed managers to gain an understanding of the company's expectations and management techniques.
- Performed data entry, filing, and document preparation using Microsoft Excel and Word.
Jewelry Consultant
Kay Jewelers
Jensen Beach
05.2017 - 03.2020
- Developed relationships with clients to encourage repeat business and referrals.
- Exceeded sales target goal by 35% 3 months in a row.
- Completed work with metals such as gold, platinum, and silver, as well as a wide range of stone types.
- Exceeded credit card application goal by 75%.
- Created marketing materials to promote products or services offered by the store.
- Managed inventory levels and organized merchandise displays efficiently.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Indian River State College
Fort Pierce, FL05-2021
Associates degree - Journalism
Indian River State College
Fort Pierce, FL05.2014
Skills
- Skilled in assessing the needs of customers and clients
- Ability to work in a fast paced intense environment
- Strong ability to work independently
- Ability to elicit confidence and build rapport
- Experienced in customer relations
- Enthusiastic, dependable, and self motivated
- Collaborate easily with coworkers
- Proficient in the use of the Internet and Microsoft Office Suite programs, WordPress, and Canva
Timeline
Management Trainee
Enterprise Rent A Car
12.2021 - 04.2024
Jewelry Consultant
Kay Jewelers
05.2017 - 03.2020
Customer Representative
The Home Depot
04.2013 - Current
Bachelor of Business Administration (B.B.A.) - Business Administration
Indian River State College
Associates degree - Journalism
Indian River State College
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