ATTYA JONES
Decatur,GA
Summary
Results-driven Advanced Medical Support Assistant with 5 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Of Veterans Affairs, United States Government
09.2021 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Responsible for scheduling for 12 providers and 3 hygienists
- And rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing]and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating
- Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national
- Provided comprehensive medical care to over 4 patients daily to promote overall wellness and prevention of illness
Medical Center Representative III
Phoebe Northwest Urgent Care
07.2017 - 09.2021
- Provided quality customer service during patient check in/out verification of patient information
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Completed skilled administrative work to support all office staff and operational requirements
- Entered details such as payments, account information and call logs into Athena system
- Collect and input insurance cards, demographic information and consent form into electronic medical record
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Answer incoming phone calls and direct callers as needed
- Assisted medical billing specialists with coding and claims for more than 80 claims daily
- Process request for medical records
- Maintaining clean and safe work environment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Medical Coding and Billing Specialist
Phoebe Northwest Urgent Care
10.2018 - 09.2021
- Worked toward daily minimum coding of 65 outpatient claims, Utilized knowledge of CPT and ICD-10-CM to properly translate performed services into numerical code for insurance company reimbursements
- Responsible for all follow up on insurance claims to Medicare, Medicaid and commercial insurance
- Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management
- Submitted electronic insurance claims within 24 hours of patient visit
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Identified errors correctly and re-filed denied or rejected claims promptly when received from Patient
- Account Representative
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
- Remained up to date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs
Medical Center Representative III
Phoebe Dermatology and Plastic & Reconstructive
05.2019 - 11.2019
- Highly skilled in performing front desk duties in healthcare setting by greeting/interacting with patients, success in answering telephones call on multi-line system
- Kept reception area clean and neat to give visitors positive first impression
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Moved patients through appointment as scheduled
- Collected all co-pays and payment using Athena health, scheduled appointments as needed
- Verified patient demographics and insurance
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Handled 30 calls per 20 minutes to address customer inquiries and concerns
Education
Certificate: Medical Billing Clerk -
Southern Regional Technical College
Thomasville, GA2017
Certificate: Unit Secretary - undefined
Southern Regional Technical College
Thomasville, GA2017
Medical Front Office - undefined
Southern Regional Technical College
Thomasville, GA2016
Skills
- Unit Secretary
- BLS certification
- Monitoring patient progress
- Insurance claims
- Medical office administration
- Completing insurance forms
- EMR / EHR
- Medical billing and coding
- Patient Scheduling
- Medical billing experience
- Medical terminology understanding
- Patient appointment management
- Patient scheduling abilities
Affiliations
Member of Honor's Technical Society
Timeline
Advanced Medical Support Assistant
Of Veterans Affairs, United States Government
09.2021 - Current
Medical Center Representative III
Phoebe Dermatology and Plastic & Reconstructive
05.2019 - 11.2019
Medical Coding and Billing Specialist
Phoebe Northwest Urgent Care
10.2018 - 09.2021
Medical Center Representative III
Phoebe Northwest Urgent Care
07.2017 - 09.2021
Certificate: Medical Billing Clerk -
Southern Regional Technical College
Certificate: Unit Secretary - undefined
Southern Regional Technical College
Medical Front Office - undefined
Southern Regional Technical College