Atul Bali
Cherry Hill,USA
Summary
IT business analyst specializing in business process analysis to identify improvement opportunities. Proven experience in developing functional specifications and conducting gap analysis to optimize system performance. Skilled in mentoring team members and managing stakeholder communication for successful project execution.
Overview
19
19
years of professional experience
Work History
Senior Technical Business Analyst
Conduent Human Resource Services LLC
Cherry Hill, NJ
01.2017 - Current
- Led requirements gathering sessions with stakeholders for system enhancements.
- Documented functional specifications for new software solutions and integrations.
- Collaborated with IT teams to ensure alignment on technical solutions and timelines.
- Analyzed business processes to pinpoint inefficiencies and recommend actionable improvements.
- Analyzed existing systems and processes to identify areas of improvement.
- Performed gap analysis between existing systems and proposed solutions.
- Gathered and documented business requirements from stakeholders.
- Created, analyzed, and validated detailed functional specifications.
- Documented business rules related to software applications.
- Developed functional specifications for new system implementations.
- Facilitated user acceptance testing to validate system functionalities meet business needs.
- Collaborated with developers to troubleshoot issues during the implementation phase of projects.
- Coordinated project timelines and deliverables across cross-functional teams to ensure timely completion.
- Implemented change management procedures to support successful adoption of new technologies.
- Delivered ongoing maintenance support for production applications to ensure system reliability and user satisfaction.
- Supported post-implementation activities such as bug fixes, performance tuning.
- Developed training materials and conducted sessions for end users on new systems.
- Assisted in developing training materials for end users on new applications or features.
- Provided technical guidance in the development of test plans and scripts for quality assurance testing cycles.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed data sets to identify trends that could improve operational efficiencies.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Prepared technical reports outlining progress updates on development initiatives.
- Managed requirements traceability information and tracked requirements status throughout the project.
Senior Business Analyst
Xerox Business Services
India
06.2012 - 01.2017
- Analyzed business processes to identify and optimize inefficiencies, enhancing operational effectiveness.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed functional specifications for system enhancements and new implementations.
- Conducted gap analysis to assess current state versus desired outcomes.
- Mentored junior analysts in best practices and analytical techniques.
- Recommended data-driven solutions aligned with industry trends, contributing to strategic planning efforts.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Identified opportunities for automation of manual processes through technology solutions.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Produced reports summarizing data analysis findings, supporting informed decision-making for strategic initiatives.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Created, analyzed, and validated detailed functional specifications.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic data.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
Business Analyst
Affiliated Computer Services
Noida, India
08.2009 - 05.2012
- Analyzed business processes to identify improvement opportunities and streamline workflows.
- Collaborated with stakeholders to gather requirements and define project scopes.
- Developed detailed documentation for system specifications and user manuals.
- Utilized data analysis tools to interpret trends and inform decision-making.
- Coordinated with cross-functional teams to ensure alignment on project deliverables.
- Conducted risk assessments to identify potential project challenges and mitigation strategies.
- Presented findings and recommendations to management, influencing strategic planning initiatives and project direction.
- Collaborated with stakeholders across departments to gather and clarify requirements, ensuring alignment on project objectives.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to pinpoint improvement opportunities, enhancing overall operational effectiveness.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Developed reports using SQL queries to track progress against key performance indicators.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Created, analyzed, and validated detailed functional specifications.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Generated standard or custom reports summarizing business, financial or economic data.
- Maintained library of model documents, templates or other reusable knowledge assets.
Software Engineer
Accenture Services Pvt.Ltd
Mumbai
01.2007 - 08.2009
- Executed comprehensive test plans and cases to ensure software quality and reliability.
- Developed and executed test plans, cases and scripts to ensure software quality.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Verified functionality of new features and bug fixes by running manual tests.
- Conducted regression testing to ensure software stability across updates.
- Performed regression testing after bug fixes or code changes were implemented.
- Conducted system integration testing for various components of the application.
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Facilitated user acceptance testing sessions with stakeholders for final validation.
- Documented testing processes and maintained detailed bug reports for tracking.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Utilized issue tracking tools such as JIRA and Bugzilla to document bugs discovered during testing.
- Reported defects found during testing in a clear and concise manner.
- Provided feedback on usability issues encountered during testing sessions.
- Collaborated with developers and other stakeholders to identify areas for improvement in the software.
- Mentored junior testers on best practices and effective testing methodologies.
- Compiled detailed reports on the status of tested applications to inform stakeholders of progress and issues.
- Coordinated multiple projects simultaneously, meeting tight deadlines while maintaining quality standards.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Met project scope and delivery dates by planning optimal testing schedules.
- Completed unit and regression tests on software and individual modules.
- Met project scope and delivery dates by planning optimal testing schedules.
- Completed unit and regression tests on software and individual modules.
Education
PG Diploma in Embedded Systems & VLSI Design -
Centre For Development Of Advanced Computing
Noida, India01-2007
B. E. - Electronics & Communication
BSA Institute of Technology & Management (M.D. University)
Faridabad, India06-2006
XII -
DAV Public School
Faridabad, India04-2002
X -
St. John’s School
Faridabad, India04-2000
Skills
- Data Analysis
- SQL Server
- SQL Performance Tuning
- Database Management
- Oracle Database
- Database Tools
- JIRA
- Issue Tracking
- Microsoft Team Foundation Server (TFS)
- CI/CD Tools
- RMT and RFT
- QTP
- HP Quality Center 100
- Test Director 76
- Rational ClearQuest
- Code Review
- File Comparison
- Text Editing
- Text Editor
- Windows 10
Projects
- Ongoing Technology Services, Conduent Human Resource Services LLC, Verizon, 03/16/22 - Present, Health & Welfare
- Ongoing Delivery Services, Conduent Business Services LLC, Rite Aid Pharmacy, 01/01/16 - 03/16/22, Health & Welfare
- Ongoing Delivery Services, Xerox Business Services, Mondelez International, 02/01/13 - 01/01/16, Health & Welfare
- Ongoing Delivery Services, Xerox Business Services, Kraft Foods, 02/01/13 - 07/01/14, Health & Welfare
- Ongoing Delivery Services, ACS, a Xerox company, DTCC - Depository Trust & Clearing Corporation, 07/01/12 - 07/01/13, Health & Welfare
- Ongoing Delivery Services, ACS, a Xerox Company, Christus Health / Fluor Corporation, 03/01/11 - 09/01/12, Health & Welfare
- XEROX HW Implementation, ACS, a Xerox Company, XEROX Corporation, 08/01/10 - 01/01/11, Health & Welfare
- JNJ Commuter Benefits, ACS, a Xerox Company, Johnson & Johnson, 02/01/10 - 03/01/10, Cross Benefits
- HESS Web Changes, Affiliated Computer Services, Hess Corporation, 11/01/09, Cross Benefits
- VEBA Implementation, Affiliated Computer Services, VEBA, 08/01/09 - 01/01/10, Health & Welfare
- STAR, Accenture Services Pvt. Ltd., Best Buy, 01/01/09 - 08/01/09, Retail
- Ingenix - GALAXY, Accenture Services Pvt. Ltd., United Health Group, 02/01/07 - 01/01/09, HealthCare
Personal Information
- Date of Birth: 12/05/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Senior Technical Business Analyst
Conduent Human Resource Services LLC
01.2017 - Current
Senior Business Analyst
Xerox Business Services
06.2012 - 01.2017
Business Analyst
Affiliated Computer Services
08.2009 - 05.2012
Software Engineer
Accenture Services Pvt.Ltd
01.2007 - 08.2009
PG Diploma in Embedded Systems & VLSI Design -
Centre For Development Of Advanced Computing
B. E. - Electronics & Communication
BSA Institute of Technology & Management (M.D. University)
XII -
DAV Public School
X -
St. John’s School