Atul Patil

Drive value-based business outcomes by evangelizing technology offerings. Recognize and maximize return on technology investments with focus on business-process improvement and automation opportunities.

Result oriented technology leader qualified with progressive experience of implementing large-scale technology solutions for financial industries. Directed enterprise technology teams over 12+ years to deliver strategic initiatives for complex business transformations, technology advancements, enterprise integrations, data-center migrations and merger-acquisitions. Demonstrated 10+ years of multi-disciplinary consulting experience in project management, business analysis, solution-architecture, full life-cycle software and product development. Proven expertise of designing enterprise CRM solutions for core business processes such as Sales, Marketing, Lead Generation and Contact Center Management. Trusted advisor to C-level stakeholders, adept at forming partnerships and managing conflicts. Certified Salesforce Cloud consultant passionate for application of Cloud computing and digital transformation.

• Master of Science (e-Commence) - Birla Institute of Technology & Sciences, India
• Bachelor of Engineering (Computer Science) - Walchand College of Engineering, India
• Project Management Professional (PMP)
• Certified Salesforce.com Consultant & a Trailblazer- Sales Cloud, Service Cloud, Advanced Administrator
• Certified Scrum Master (CSM) - Scrum Alliance
• Enterprise Architect - TOGAF 9.0 Foundation
• Chairwomen's Team Award - CIT Bank

• Led multimillion dollar business-transformation program of 20 months' duration comprising 6 concurrent large projects with 100+ team members. Executed technology-integration roadmap for Buyer (Celink) and Seller (CIT Bank), migrated 300K loan portfolio.
• Spearheaded 60% improvement in loan pipeline by automating loan-application business process. Eliminated legacy paper-file process by integrating wholesale web-portal with Salesforce platform. Advanced lead-conversion by 25%, improved data quality, achieved reduction in outbound calls by implementing Web-to-Lead, auto-response assignments/e-mails and AppExchange apps.
• Provided 30% reduction in IT expenses by devising hybrid-cloud approach and migrating 90% systems, business services and infrastructure to Cloud. Drove adoption of Cloud and ServiceNow for 400+ users defining pilot, trainings and performance metrics.
• Utilized Salesforce investment by architecting in-house enterprise app for business continuity planning (BCP). Designing 30+ custom objects, Lighting screens, implemented chatter for team collaboration and workflow approvals for time objectives(RTOs).
• Managed full-life cycle consulting engagements such as CRM (Siebel) integration at IndyMac Bank, policy-approval automation at Mercury Insurance, online (B2B) ordering at Amerisource Bergen and dispatching pharmacies and specialist info at IMS Health.
• Institutionalized mySalesforce, Google-Maps mashups providing efficiency gains to on-field reps. Reduced phone traffic by 22% using Case Management, dashboards effectively. Enabled collection and review of metrics like cost-per-call, first-call-resolution.
• Achieved 25% cost reduction in business reporting by devising Microsoft-SQL based Data-Warehouse. Orchestrated business intelligence solution for 43 terabyte data and million data-points. Defined data-synchronization, restoration, replication processes.
• Led technology-roadmap preparation and solution-architecture for mortgage business. Established business architecture, data architecture, application architecture, user experience to improve operational efficiencies and cost reduction on recurring basis.