Atul Thapa
Baltimore,MD
Summary
Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated server with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
petitparis french bakery
Cayman Island
05.2019 - 01.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Server
gy harvey resturant bar and grill
Cayman Island
04.2017 - 01.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Kitchen Helper
Burger King
Cayman Island
02.2015 - 01.2017
- Assisted cooks in preparing ingredients for meals.
- Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
- Transported bulk foods from storage to cooking areas.
- Disposed of garbage according to health code regulations.
- Swept and mopped floors in the kitchen area.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Prepared salads, desserts, appetizers and other cold items.
- Labeled containers with date before storing food in refrigerators or freezers.
- Ensured that all temperatures were at proper levels for safe food handling.
- Maintained detailed records of inventory used on a daily basis.
- Assisted chefs in plating dishes for presentation.
- Cleaned ovens and grills after each use according to established procedures.
- Bagged ice for beverage service throughout the day.
- Sanitized dishwashing machines between uses.
- Received incoming shipments of food items verifying quantities against invoices.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Restocked pantry with nonperishable food items to prevent stock from running low.
Education
running - Comptia A+
Ucci
Cayman Island 01-2017
High School Diploma -
Morgan International College
kathmandu nepal 03-2015
Skills
- Operations Management
- Recruiting and interviewing
- Sales monitoring
- Employee Performance Evaluations
- Employee Scheduling
- Product and service knowledge
- Recruitment and hiring
- Team motivation
- Workload Management
- Sales Reporting
- Policy administration
- Marketing tactics
- Orientation and training
- Employee performance evaluation
- Succession Planning
- Staff Development
- Schedule oversight
- Money Handling
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Sales Growth
- Graphic and Media Design
- Product branding
- Staff Management
- Business Development
- Cost Control
- Customer Relations
- Sales Strategies
Languages
English
Professional
nepali
Full Professional
spanish
Elementary
hindi
Professional
Timeline
Assistant Manager
petitparis french bakery
05.2019 - 01.2020
Server
gy harvey resturant bar and grill
04.2017 - 01.2019
Kitchen Helper
Burger King
02.2015 - 01.2017
running - Comptia A+
Ucci
High School Diploma -
Morgan International College