A'tymn HALL
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
06.2018 - 02.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
PCA (Personal Care Assistant)
JLK Homecare
01.2021 - 10.2021
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Documented patient information and care activities in electronic health record.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
Sales Associate
Journeys Shoe Store
10.2019 - 12.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Wiper
Fabulous Freddy's Car Wash
08.2017 - 03.2018
- Enhanced overall vessel cleanliness by performing daily maintenance tasks and routine inspections.
- Assisted in the reduction of engine room accidents by maintaining a safe work environment and adhering to safety protocols.
- Ensured proper disposal of waste materials by following environmental regulations and guidelines.
- Supported efficient cargo handling with timely cleaning and preparation of storage areas for loading and unloading.
- Maintained a well-organized tool inventory, ensuring easy access to necessary equipment for crew members'' tasks.
- Collaborated effectively with fellow crew members to complete assigned tasks quickly and accurately.
Cashier
Taco Bell Restaurant
06.2016 - 08.2017
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2017
Skills
- Multitasking Abilities
- Relationship Building
- Attention to Detail
Timeline
PCA (Personal Care Assistant)
JLK Homecare
01.2021 - 10.2021
Sales Associate
Journeys Shoe Store
10.2019 - 12.2019
Customer Service Representative
Foundever
06.2018 - 02.2023
Wiper
Fabulous Freddy's Car Wash
08.2017 - 03.2018
Cashier
Taco Bell Restaurant
06.2016 - 08.2017
High School Diploma -
Cheyenne High School