Atziri Martinez

• Collaborated with a team of investigators to launch a live AP operation center from its pilot stage.
• Monitor CCTV for all Nordstrom stores nationwide in order to respond and properly assess after hour alarms and critical situations.
• Responsible for writing daily reports including burglary, internal, external, fraud, and safety reports.

• Monitor closed-circuit television, apprehend shoplifting suspects, and work with local law enforcement toward detention and prosecution.
• Conduct internal and external investigations, interviews, and gather evidence to complete incident reports. Closed a total of 108 external reports.
• Prioritized the safety and security of the store; respond to all emergency situations including safety hazards and procedures.
• Reduce shrinkage, conducting regular scheduled audits and communicating/training the sales floor about preventing theft and fraud.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responsible for arming the building and responding to alarm calls.
• Assisted with the detainment of individuals towards prosecution.
• Responded quickly to emergency situations to assess and deflect issues.

• Traveled to various stores in Seattle and Bellevue to conduct both internal and external investigations.
• Communicated and collaborated with local Law Enforcement toward the apprehension and prosecution of shoplifters.
• Responsible for writing and submitting daily incident and shrinkage reports in a timely, efficient manner.