Atziri Melgarejo
Ontario,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cosmobeauti Lab
11.2023 - Current
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Demonstrated strong organizational and time management skills while managing multiple projects.
FRONT DESK
California Sod Center
08.2021 - 07.2023
- Monitored hotel's budget and financial records.
- Coordinated with vendors for repair and maintenance of hotel.
- Answered multi-line phone system and enthusiastically greeted callers.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Use Of Quickbooks /Payment Terminal
- Created Daily Routes For Our Truck Drivers /Deliveries
Education
High School Diploma -
Indian Springs High School
San Bernardino, CA09.2020
Skills
- Travel Arrangements
- Deadline-oriented
- Administrative background
- Computer Proficiency
- Documentation and Recordkeeping
- QuickBooks expert
- Multi-Line Telephone Systems
- Scheduling and calendar management
- Package routing
- Customer Service
- Multitasking and Time Management
Certification
- CPR Certified
- FOODSERV SAFE Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Administrative Assistant
Cosmobeauti Lab
11.2023 - Current
FRONT DESK
California Sod Center
08.2021 - 07.2023
High School Diploma -
Indian Springs High School