Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Atziry Munoz Martinez

Winston-Salem,NC

Summary

Dynamic Customer Service Officer with SUBWAY® Restaurants, adept at enhancing customer satisfaction through effective complaint handling and a strong customer focus. Leveraged extensive product knowledge to provide accurate recommendations, consistently resolving inquiries and fostering positive experiences. Recognized for delivering timely solutions that mitigated dissatisfaction and improved overall service quality.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

SUBWAY®Restaurants
02.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC

Business Administration

Forsyth Technical Community College
Winston-Salem, NC
12.2025

Skills

  • Customer support
  • Complaint handling
  • Customer focus
  • Customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Officer

SUBWAY®Restaurants
02.2022 - Current

High School Diploma -

West Forsyth High School

Business Administration

Forsyth Technical Community College