AUBRIELLE WRIGHT
Atlanta,GA
Summary
Performance-oriented Order Writer bringing 9-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
8
8
years of professional experience
Work History
ORDER WRITER
WHOLE FOODS MARKET
03.2021 - Current
- Responsible for ordering 400+ product and supplies for sales, inventory control, and establishing relationships with contact centers for internal stock issues
- Track all trends for barriers of sales and customer satisfaction; makes recommendations and develops action plans to improve processes and systems
- Use advanced statistical methods to pull reports related to sales performance, waste management and inventory
- Utilizing high levels of attention to detail and problem-solving skills in fast-paced environments to ensure success
- Daily tasks include order writing, maintain financial profitability, monitor purchases and credits, product replenishment, inventory and waste maintenance, quality control, merchandise strategies and maximize sales potential.
- Respond proactively and positively to rapid change.
- Manage timely and effective replacement of damaged or missing products.
- Create and maintain detailed database to develop promotional sales.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Maintain up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
SHIFT LEAD AND CATERING COORDINATOR
ZOE'S KITCHEN
04.2018 - 08.2020
- Motivating leader to staff to constantly improve and exceed customer expectations
- Managed 20+ online, inbound calls and in-person catering and standard orders per day from customers
- Managed all operations of catering including order accuracy, quality control, order distributions and fleet management to ensure customer satisfaction
- Supervised and monitored workflow, performance and work standards, accuracy and productivity
- Tracked and expedited orders to ensure on-time arrival
- Assisted with training/orientation of new staff
- Tracked all trends for barriers of sales; made recommendations and developed action plans to improve processes and systems
- Maintained customer satisfaction with proficiency in solving problems
- Acted as escalation point for team on unresolved customer issues related to vendor payment validations, missing or delayed orders, high volume/value deliveries
- Investigated fraud and abuse alerts for credit card transactions and account setups
- Performed daily cash drops and reviewed currency to avoid fraudulent and high-risk monetary transactions
- Formulated and recommended changes to improve employees' performance and teamwork
- Collaborated with cross-functional teams in regions to improve catering operations, customer experience and reputation of company
- Provided process improvement and feedback from supervisors to ensure compliance with rules and regulations of Corporate Leadership Team
- Assisted with managing and building catering teams for off-site customer satisfaction and to drive sales.
- Analyzed sales figures and identified areas for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Observed packing operations to verify conformance to specifications.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Responded to and resolved customer questions and concerns.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Completed store opening and closing procedures and balanced tills.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Coordinated with catering staff to deliver food services for special events and functions.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Organized and detail-oriented with a strong work ethic.
PRODUCE ASSOCIATE
KROGER
10.2016 - 06.2018
- Management of time in fast-paced environment
- High volume productivity of fresh ingredients.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Inspected produce to update and adjust pricing information.
- Completed prep work on pre-packaged vegetables and fruits.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining clean, organized produce section.
- Developed strong rapport with customers and created positive impression of business.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed time efficiently in order to complete all tasks within deadlines.
VOLUNTEER TRACK & FIELD COACH
WESTLAKE HIGH SCHOOL
08.2016 - 05.2017
- Assisted 50+ young teenage athletes in maintaining safe and encouraging environment
- Actively supported and advocated for initiatives for inclusion of all abilities and levels of skill/physical fitness.
Education
BACHELOR OF SCIENCE IN HUMAN ENVIRONMENTAL SCIENCES -
The University of Alabama
Tuscaloosa, AL05.2014
Skills
- Attention to Detail
- Communication
- Computer Skills
- Problem Resolution
- Microsoft Office
- Customer Relations
Timeline
ORDER WRITER
WHOLE FOODS MARKET
03.2021 - Current
SHIFT LEAD AND CATERING COORDINATOR
ZOE'S KITCHEN
04.2018 - 08.2020
PRODUCE ASSOCIATE
KROGER
10.2016 - 06.2018
VOLUNTEER TRACK & FIELD COACH
WESTLAKE HIGH SCHOOL
08.2016 - 05.2017
BACHELOR OF SCIENCE IN HUMAN ENVIRONMENTAL SCIENCES -
The University of Alabama
Similar Profiles
Eric GuzmanEric Guzman
Dairy Stocker at Whole Foods MarketDairy Stocker at Whole Foods Market
Elen BoguskyElen Bogusky
Floral Department Lead at Whole Foods MarketFloral Department Lead at Whole Foods Market
Aidan McCarthyAidan McCarthy
Supervisor at Whole Foods MarketSupervisor at Whole Foods Market