Aubern Bossert-Johnson
Rosamond,California
Summary
Dynamic retail professional with extensive experience at Karl's Hardware, excelling in customer service and inventory management. Proven track record of enhancing sales through strategic merchandising and fostering team collaboration. Recognized for implementing effective training programs that improved staff performance and customer satisfaction, driving a significant increase in repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursery Manager
Karl's Hardware
Rosamond, CA
11.2021 - Current
- Adjusted plant positions and watering schedules based on weather changes.
- Managed expansion, cultivation, and upkeep of retail nursery and display gardens.
- Recruited and educated permanent and seasonal nursery staff.
- Inspected nursery and equipment for disrepair signs, coordinating necessary repairs.
- Developed strategies to expand nursery and garden center, boosting sales volume.
- Managed procurement of plants and nursery merchandise.
- Engaged customers as a salesperson and set an example for the sales team.
- Stayed informed on current nursery trends and developments.
- Authored and disseminated guidance on nursery product care, watering, and sun exposure.
- Ensured greenhouse remained tidy, clean, and well-organized.
- Ordered supplies and ensured timely restocking.
- Managed inventories of seeds, chemicals, plant nutrients and tools to meet operational goals.
- Conducted research on pests and diseases specific to various stock types.
- Cultivated new plants using seeds, clippings, bulbs, and clone-cubes.
- Addressed challenging customer issues efficiently to boost satisfaction.
Store Manager
Karl's Hardware
Rosamond, CA
11.2021 - Current
- Oversaw daily operations, ensuring efficient store management and high-quality customer service.
- Trained and mentored staff on product knowledge and best practices for customer engagement.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop effective merchandising strategies and promotional campaigns.
- Coordinated with suppliers to maintain optimal product assortment and availability in-store.
- Streamlined checkout processes, enhancing customer experience and reducing wait times.
- Conducted regular staff performance evaluations to identify training needs and improve productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Karl's Hardware
Rosamond, CA
07.2023 - 12.2024
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with team to implement promotional displays, enhancing product visibility and sales.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Trained new staff on operational procedures and customer service best practices to improve performance.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Analyzed sales reports to identify trends, supporting strategic decision-making for inventory management.
- Supported leadership in executing store initiatives aimed at driving revenue growth and operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Associate of Science - Botany
Antelope Valley College
Lancaster, CAHigh School Diploma -
Rosamond High School
Rosamond, CAAssociate of Science - Horticulture Science
Antelope Valley College
Lancaster, CASkills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Sales techniques
- Relationship building and management
- Issue resolution
- Transaction processing
- Stock rotations
- Order management
- Strategic merchandising
- Records management
- Microsoft Office Suite
- Business development and planning
- Incident reports
- Assignment delegation
- Database management
- Operations oversight
- Marketing and promotions
- Performance evaluations
- Regulatory compliance
- Systems and software expertise
- Billing
- Vendor management
- Process improvements
- Epicor expertise
- Verbal and written communication
- New hire training
- Cash auditing
- Decision-making
- Staff training/development
- Effective leader
- Sales tracking
- Employee motivation
- Inventory tracking and management
- Goal setting
- KPI tracking
- Landscaping
- Horticulture
- Plant cultivation
- Plant displays
- Planting
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Safety practices
- Organizational management
- Quality control
- Physical stamina
- Production oversight
- Report writing
- Disease identification
- Condition monitoring
- Environmental monitoring
- Gardening expertise
- Disease prevention
- Soil preparation
- Irrigation system
- Soil evaluation
- Health and safety regulations
- Multitasking Abilities
Certification
Designated Dealer Agent
Additional Information
Knowledge of Epicor: POS, Eagle, Eagle Mobile+, Epicare, etc.
Timeline
Assistant Store Manager
Karl's Hardware
07.2023 - 12.2024
Nursery Manager
Karl's Hardware
11.2021 - Current
Store Manager
Karl's Hardware
11.2021 - Current
Associate of Science - Botany
Antelope Valley College
High School Diploma -
Rosamond High School
Associate of Science - Horticulture Science
Antelope Valley College