SaaS Applications Cloud Platforms (Google Cloud, Azure) Project Management (Jira, Asana) CRM & Enterprise Systems E-Commerce Platforms HRIS Data Management (Excel, SharePoint) Collaboration & Communication (Microsoft Teams, Zoom, Slack, Google Workspace) Microsoft 365 (Outlook, Excel) Adobe DocuSign
Aubin Maroney
OK
Summary
Dynamic and results-driven professional with over 15 years of remote experience across diverse industries within the SaaS and software ecosystem. Well-known for a solid technical foundation, exceptional reliability, and a proven ability to surpass goals in fast-paced, client-facing environments. Skilled at bridging technical solutions with business needs, delivering seamless experiences for clients, stakeholders, and teams at all levels.
Overview
18
18
years of professional experience
Work History
Remote-Install Onboarding Specialist
iA American Financial Group (position eliminated)
Austin, Texas
10.2023 - 05.2025
- Demonstrated adaptability in fast-paced, agile environments.
- Supported new dealership launches and system setups, integrating OEM and F&I products into daily operations.
- Served as the main point of contact for new clients/employees throughout the onboarding process
- Organized company files using document management system for improved accessibility.
- Managed dealership licensing efficiently through Florida Licensing Bureau.
- Coordinated enrollments and secured contract signatures with Credit Acceptance.
- Facilitated collaboration between sales teams and departments to enhance pricing strategies.
- Utilized Microsoft Outlook, Excel, Adobe Acrobat, SharePoint, Salesforce, OS98, and Toro as essential tools.
- Executed large, complex product installations for new and existing clients.
- Maintained organized, accurate project tracking systems to support clear communication and on-time delivery
- Coordinated cross-functional teams (Sales, Support, IT) to ensure a seamless onboarding experience
- Guided users through account setup, documentation, and initial system training
Remote-Specialist, Onboarding
Brief Media
Remote-Tulsa , OK
08.2021 - 03.2023
- Customer Success and Brand Development, Collaborate with veterinary students and veterinarians, leveraging Zendesk, HubSpot, and Recurly to improve communication, delivering exceptional customer experience
- Handle the onboarding process for new clients by demonstrating educational materials, providing timely email support, and troubleshooting technical issues, enhancing brand reputation
- Provide superior and attentive support with a quick turnaround time to respond to support tickets and emails, reducing customer churn by 80%
- Monitor businesses' back-end social media accounts on Apple Developer, Google Play Console
- Deliver live webinars to veterinarians to ensure compliance with extended education requirements and send Clinicians' Brief newsletters to a global audience, improving engagements
- Support CB platform users by providing accurate and timely information, increasing referrals
- Execute all subscription transactions within Recurly, including account adjustments and payment updates, using data analysis skills to ensure accurate and timely processing of payments
- Optimize business operations by utilizing Jira, Mixpanel, ShareFiles, Wrike Hello Team, and SheerID.
- Employed basic selling techniques to engage with customers.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Communicated with customers via phone, email and online chats.
Remote-IT Support Specialist
SherWare oil and Gas Accounting Software
Durham, NC
11.2019 - 06.2021
- SherWare Oil and Gas Accounting Software with Quickbooks integration - Remote,
- Offer remote IT support to clients on oil and gas accounting software integrated with Quickbooks, heightening customer satisfaction rating by 95%
- Dispense email and phone support to clients for accounting software, utilizing Salesforce for supporting ticket generation, cases, and records of client information, boosting patron retention rate by 90%
- Resolve complex software integration issues by diagnosing in-depth error messages, facilitating seamless integration of multiple software systems and Software Modularity.
- Update software to the latest version, amplifying performance by 60%
- Install and configure software on client PCs, heightening system functionality by 80
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Used ticketing systems to manage and process support actions and requests.
Remote IT Tech Specialist
Colorado Central Telecom
Buena Vista, CO
02.2010 - 09.2019
- Built strong relationships with clients by providing exceptional customer support, boosting client loyalty
- Implemented networking solutions for client accounts, including port forwarding, router programming, and phone/email/ticket support, augmenting brand reputation by 50%
- Managed network infrastructure using Asana, Splynx, and Sonar to oversee access points, establish
- GPS coordinates on Google Earth, and monitor tower sites
- Revamped existing system to improve functionality or repurpose for new requirements.
International Support Specialist- Remote
Maximum Software
New Port Richey, FL
09.2007 - 03.2010
- Instigated effective international support strategies, including home office organization and communication protocols, improving knowledge sharing by 60%
- Submitted online articles in a timely manner, meeting deadlines
- Processed daily client account information to provide valuable insights into client behavior and preferences, boosting better decision-making
- Represented the company at a seminar in Denver, CO, showcasing products to potential clients
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained positive working relationship with fellow staff and management.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Education
Rose State College
University Of Central Oklahoma
Edmond, OKCertification
Notary Public
Title 42 Preparer
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Proficient (C2)
C2
Skills
Technical & Software
- Onboarding & Implementation
- Help Desk & Technical Support (ConnectWise, Salesforce, Zendesk, HubSpot)
- Workflow Optimization
- Data Analysis & Reporting (Excel, Google Sheets)
- Project Management Tools (Jira, Asana)
- Documentation & Knowledge Base Development
- Software Integration & Troubleshooting
Client-Facing & Business Skills
- Customer Relationship Management
- Training & User Adoption
- Client Support & Service Delivery
- Stakeholder Collaboration
- Conflict Resolution & Problem-Solving
- Presentation & Facilitation
- Client Retention & Engagement
Professional & Transferable Skills
- Adaptability Across Industries
- Process Improvement
- Time Management & Prioritization
- Team Mentorship
- Decision-Making Under Pressure
- Strong Attention to Detail
- Account Handling: Client account management, financial reporting, and strategic account planning
- ACH Processing: Managing electronic payments, ensuring accuracy, and understanding payment systems
- Credit Card Processing: Handling payments, managing disputes, and processing transactions
"Do not go where the path may lead, go instead where there is no path and leave a trail.": — Ralph W
This quote resonates with my career journey. I’ve worked across multiple industries, often stepping into new environments where no clear path existed. Each role has been an opportunity to adapt quickly, innovate, and leave behind processes or solutions that made lasting improvements.
Timeline
Remote-Install Onboarding Specialist
iA American Financial Group (position eliminated)
10.2023 - 05.2025
Remote-Specialist, Onboarding
Brief Media
08.2021 - 03.2023
Remote-IT Support Specialist
SherWare oil and Gas Accounting Software
11.2019 - 06.2021
Remote IT Tech Specialist
Colorado Central Telecom
02.2010 - 09.2019
International Support Specialist- Remote
Maximum Software
09.2007 - 03.2010
Rose State College
University Of Central Oklahoma