Aubin Maroney

• Recognized for streamlining operations, strengthening cross-functional collaboration, and delivering accurate, timely results in fast-paced environments.

• Serve as the primary liaison between clients, inspectors, contractors, and project managers, coordinating communication, scheduling, documentation, and issue resolution.

• Coordinate field inspectors across multiple commercial construction projects, managing assignments, project coverage, timelines, deliverables, and quality assurance milestones to support efficient, on-time project completion.

• Led end-to-end onboarding and assisted with implementation for a high-volume pipeline of dealership accounts, supporting the deployment of OEM and F&I products while managing contracts, documentation, and system setup in Salesforce and Toro.

• Collaborated with Sales, IT, Operations, and dealership stakeholders to resolve onboarding challenges, streamline implementations, and drive successful activation of OEM and F&I solutions.

• Managed account revisions, product updates, and system enhancements, aligning software configurations with dealership operational requirements and OEM program standards to support successful onboarding.

• Maintained onboarding documentation in SharePoint and coordinated project communications through Outlook and Microsoft Teams, facilitating cross-functional project execution and enhancing customer onboarding and implementation success.

• Maintained strict confidentiality while managing sensitive client data, contracts, financial information, W-9s, and proprietary business documents, ensuring all required documentation was complete, signed, compliant, and ready for activation in accordance with company policies and data security standards.

• Led onboarding and implementation for veterinary students and professionals, providing training and technical support to drive SaaS adoption.
• Configured and troubleshot IP address authorization for veterinary hospitals, ensuring secure access to SaaS platforms and resolving connectivity issues.
• Delivered repsonsive ticket support through Zendesk and Hubspot for Individual and corporate accounts resolving technical issues and strengthening client relationships.
• Optimized business operations by utilizing Jira, Mixpanel, ShareFiles, Wrike, Hello Team and SheerID.
• Monitored and managed back-end Apple Developer and Google Play Console accounts to support mobile application operations, updates, and user access.
• Delivered live webinars for veterinarians to support continuing education compliance and distributed Clinician's Brief newsletters to a global audience.
• Configured and troubleshot IP address authorization for veterinary hospitals, ensuring secure access to SaaS platforms and resolving connectivity issues.
• Managed subscription renewals, account updates, and related administrative processes while ensuring accuracy and a seamless client experience.

Implemented networking solutions for client
accounts, including port forwarding, router
programming, and phone/email/ticket support,
augmenting brand reputation by 50%.
•
Delivered networking solutions and managed
infrastructure tools while strengthening client
relationships through responsive support.
•
Improved customer satisfaction by resolving
complex telecom issues quickly and accurately,
reducing downtime for clients.
•
Managed network infrastructure with Asana,
Splynx, and Sonar to oversee access points and
monitor tower performance.

Provided remote onboarding, implementation, and
technical support for oil and gas accounting
software integrated with QuickBooks, ensuring
successful client adoption and system utilization.
•
Delivered Tier 1 and Tier 2 customer support via
phone, email, and Salesforce, resolving support
cases and maintaining detailed client records to
enhance service quality.
•
Managed and prioritized support tickets based on
business impact and urgency, consistently meeting
service expectations and minimizing client
downtime.
•
Diagnosed and resolved complex software
integration and configuration issues, collaborating
with clients to ensure seamless connectivity
between accounting platforms and business
systems.
•
Guided clients through software updates and best
practices, improving user proficiency and driving
higher customer satisfaction.
•
Installed, configured, upgraded, and maintained
software environments, improving system
performance, functionality, and user experience.
•
Partnered with cross-functional teams to identify
recurring issues and recommend process
improvements, contributing to ongoing product
enhancements.