Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Languages
"Do not go where the path may lead, go instead where there is no path and leave a trail.": — Ralph W
Timeline
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Aubin Maroney

Aubin Maroney

Oklahoma

Summary

Versatile professional with extensive experience in software support, client onboarding, and process improvement across multiple industries. Skilled at bridging technical solutions with business needs, ensuring seamless implementation, adoption, and user satisfaction. Known for quickly adapting to new environments, building strong client relationships, and delivering results in both corporate and individual settings. Brings a balance of technical knowledge, customer service expertise, and problem-solving skills to support organizational growth and client success.

Overview

18
18
years of professional experience

Work History

Remote-Install Onboarding Specialist

iA American Financial Group
Austin, Texas
10.2023 - 05.2025
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Demonstrated adaptability in fast-paced, agile environments.
    Implemented new dealership setups and optimized operational processes.
  • Organized company files using document management system for improved accessibility.
  • Managed dealership licensing efficiently through Florida Licensing Bureau.
  • Coordinated enrollments and secured contract signatures with Credit Acceptance.
  • Facilitated collaboration between sales teams and departments to enhance pricing strategies.
  • Utilized Microsoft Outlook, Excel, Adobe Acrobat, SharePoint, Salesforce, OS98, and Toro as essential tools.
  • Executed large, complex product installations for new and existing clients.

Customer Experience Specialist, Brand Development

Brief Media
Remote-Tulsa , OK
08.2021 - 03.2023
  • Customer Success and Brand Development, Collaborate with veterinary students and veterinarians, leveraging Zendesk, HubSpot, and Recurly to improve communication, delivering exceptional customer experience
  • Handle the onboarding process for new clients by demonstrating educational materials, providing timely email support, and troubleshooting technical issues, enhancing brand reputation
  • Provide superior and attentive support with a quick turnaround time to respond to support tickets and emails, reducing customer churn by 80%
  • Monitor businesses' back-end social media accounts on Apple Developer, Google Play Console
  • Deliver live webinars to veterinarians to ensure compliance with extended education requirements and send Clinicians' Brief newsletters to a global audience, improving engagements
  • Support CB platform users by providing accurate and timely information, increasing referrals
  • Execute all subscription transactions within Recurly, including account adjustments and payment updates, using data analysis skills to ensure accurate and timely processing of payments
  • Optimize business operations by utilizing Jira, Mixpanel, ShareFiles, Wrike Hello Team, and SheerID.
  • Employed basic selling techniques to engage with customers.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Communicated with customers via phone, email and online chats.

Remote-IT Support Specialist

SherWare oil and Gas Software
Durham, NC
11.2019 - 06.2021
  • SherWare Oil and Gas Accounting Software with Quickbooks integration - Remote,
  • Offer remote IT support to clients on oil and gas accounting software integrated with Quickbooks, heightening customer satisfaction rating by 95%
  • Dispense email and phone support to clients for accounting software, utilizing Salesforce for supporting ticket generation, cases, and records of client information, boosting patron retention rate by 90%
  • Resolve complex software integration issues by diagnosing in-depth error messages, facilitating seamless integration of multiple software systems and Software Modularity.
  • Update software to the latest version, amplifying performance by 60%
  • Install and configure software on client PCs, heightening system functionality by 80
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Used ticketing systems to manage and process support actions and requests.

Remote IT Tech Specialist

Colorado Central Telecom
Buena Vista, CO
05.2020 - 05.2021
  • Built strong relationships with clients by providing exceptional customer support, boosting client loyalty
  • Implemented networking solutions for client accounts, including port forwarding, router programming, and phone/email/ticket support, augmenting brand reputation by 50%
  • Managed network infrastructure using Asana, Splynx, and Sonar to oversee access points, establish
  • GPS coordinates on Google Earth, and monitor tower sites
  • Revamped existing system to improve functionality or repurpose for new requirements.

09.2018 - 11.2019
  • Networked with Information Technology professionals by conducting virtual informational interviews, learning about trends in the industry

Remote-IT Specialist

Ibotta
09.2015 - 09.2018
  • Reviewed systems and customer accounts to identify areas for improvement, increasing resolution rate
  • Worked independently with little to no supervision to accomplish tasks, achieving 100% business goals
  • Monitored internal audit feedback for merchandisers to facilitate compliance with company policies and regulations, eliminating the risk of legal and financial penalties
  • Investigated issues within the Ibotta app by analyzing account information notes, customer emails, and tickets, heightening repeat business by 50%
  • Cooperated with the engineering department to develop effective solutions
  • Personal Sabbatical

10.2014 - 09.2015
  • Paused professional career to spend time with family

Manager-Fitness Center

City of Madill
Madill, OK
03.2010 - 10.2014
  • Established effective physical instruction and education programs utilizing a variety of training techniques and equipment, increasing member participation
  • Increased membership renewals and dues by 30% through personalized communication strategies
  • Completed all office and administrative functions leveraging proficiency in various office software programs, including Microsoft Office, heightening productivity by 60%
  • Directed daily operations of the fitness center by ensuring compliance with company policies and procedures, increasing yearly revenue
  • Finalized tasks effectively using prioritization strategies, achieving 100% of business objectives
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Educated local community residents about available health and wellness resources.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

International Support Specialist- Remote

Maximum Software
New Port Richey, FL
09.2007 - 03.2010
  • Instigated effective international support strategies, including home office organization and communication protocols, improving knowledge sharing by 60%
  • Submitted online articles in a timely manner, meeting deadlines
  • Processed daily client account information to provide valuable insights into client behavior and preferences, boosting better decision-making
  • Represented the company at a seminar in Denver, CO, showcasing products to potential clients
  • Maintained up-to-date knowledge of software and technical developments through reading and training.
  • Maintained positive working relationship with fellow staff and management.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Education

Rose State College

University Of Central Oklahoma
Edmond, OK

Skills

Technical & Software: Onboarding & Implementation Help Desk & Technical Support (ConnectWise, Salesforce, Zendesk, HubSpot) CRM & Customer Success Platforms Workflow Optimization Data Analysis & Reporting (Excel, Google Sheets) Project Management Tools (Jira, Asana, Mondaycom) Documentation & Knowledge Base Development Software Integration & Troubleshooting

Client-Facing & Business: Customer Relationship Management Training & User Adoption Service Delivery & Client Support Stakeholder Collaboration Conflict Resolution & Problem-Solving Presentation & Facilitation Client Retention & Engagement

Professional & Transferable: Adaptability Across Industries Time Management & Prioritization Process Improvement Change Management Team Mentorship Decision-Making Under Pressure Remote & Hybrid Work Efficiency Strong Attention to Detail

Certification

Notary Public

Title 42 Preparer

Software

SaaS, Cloud Computing (Google Cloud, Azure) Project Management Software (Jira, Asana) Excel, Adobe, Enterprise systems, CRM, E-commerce, HR management, SharePoint

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Proficient (C2)
C2

"Do not go where the path may lead, go instead where there is no path and leave a trail.": — Ralph W

This quote resonates with my career journey. I’ve worked across multiple industries, often stepping into new environments where no clear path existed. Each role has been an opportunity to adapt quickly, innovate, and leave behind processes or solutions that made lasting improvements.

Timeline

Remote-Install Onboarding Specialist

iA American Financial Group
10.2023 - 05.2025

Customer Experience Specialist, Brand Development

Brief Media
08.2021 - 03.2023

Remote IT Tech Specialist

Colorado Central Telecom
05.2020 - 05.2021

Remote-IT Support Specialist

SherWare oil and Gas Software
11.2019 - 06.2021

09.2018 - 11.2019

Remote-IT Specialist

Ibotta
09.2015 - 09.2018

10.2014 - 09.2015

Manager-Fitness Center

City of Madill
03.2010 - 10.2014

International Support Specialist- Remote

Maximum Software
09.2007 - 03.2010

Rose State College

University Of Central Oklahoma

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