Aubra Ambers
Spencer,NC
Summary
Organized and multi-talented Administrative Assistant and Data Entry Clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks efficiently. Experience in data organization, proofreading and word processing and Microsoft Suite. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Daycare Assistant Teacher
St. Johns Child Development Center
Salisbury, NC
03.2022 - Current
- Support St. Johns CDC's mission, vision and core values.
- Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served and medications administered to children.
- Incorporated music and play into developmentally appropriate activities.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Planned and guided age-appropriate tasks like reading and crafts .
- Monitored entrances and exits to maintain safety and organized environments.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Monitored and enforced adequate supply and material inventory.
- Complied with strict safety and organizational regulations, policies and procedures.
- Modeled appropriate activities and positive behavior management.
Executive Category Assistant
Delhaize America
Salisbury, NC
05.2011 - 03.2022
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with marketing, merchandising, salesplan coordinators and other teams to execute product introductions.
- Wrote engaging and successful marketing, advertising flyers and marketing.
- Assist Category Manager in processing negotiated payment terms with various vendors.
- Resolved pricing discrepancies between vendors and company invoices.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Collaborated with product development team to effectively modernize and update promotions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Tracked key metrics and developed spreadsheets and data models.
- Compiled data and reviewed information for accuracy prior to input.
- Applied data entry knowledge and Microsoft Suite skills to resolve indecipherable messages.
- Processed electronic cost maintenance for various vendors.
- Identified data entry errors and adjusted or reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Processed and consolidated purchase orders and invoices within various companies payment terms.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Monitored and adjusted retail based on market strategies and competitors retails.
- Added documents to file records and created new records to support filing needs.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Tracked and maintained records for cookies, cracker and salty snacks team.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Drafted reports for upper management as directed.
- Collected and analyzed customer and retail request data using various research methods to broaden results and optimize marketing strategies.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for peers in this role as well as task for various category analyze.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Supported multiple departments with special projects.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Replenishment Team Member Temporary
Food Lion Headquarters
Salisb
01.2011 - 05.2011
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Extra! Extreme Mainframe Systems.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained relationships with vendors and managed invoices for various food retail companies.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into Mainframe software.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Maintained excellent financial standings by working closely with Replenishment supervisor to processes business transactions.
- Trained and supervised 10 onboarding employees on best practices and accurately reconciling invoices and purchase orders.
- Carried out day-to-day duties accurately and efficiently
Master Data Management Specialist Temporary
Food Lion Headquarters
Salisbury, NC
11.2010 - 11.2010
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Added documents to file records and created new records to support filing needs.
- Supported multiple departments with special projects.
- Supported operations staff in researching data configuration and processing issues.
- Administered databases to handle high-volume item setup data and organize information for analysis.
Habilitation Technician
RHA Health Services
Cleveland, NC
06.2007 - 08.2009
- Delivered training needs, behavior management and communication to support goal plans.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Transported residents to and from appointments and other activities to encourage mobility.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
- Delivered top-notch care for adults with developmental disabilities, acquired illnesses or injuries.
Customer Service Associate
K-Mart
Salisbury, NC
04.2007 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Operated POS system to itemize and complete average of 50-100 customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 50-100 patients per day.
Education
Associate of Applied Science - Early Childhood Education, Career Ready
Rowan-Cabarrus Community College
Salisbury, NC07.2021
Associates in General Education - Education
Rowan-Cabarrus Community College
Salisbury, NC05.2021
No Degree - Certificate in ECE, Child Care Specialist
Rowan-Cabarrus Community College
Salisbury, NC12.2020
No Degree - Certification in Infant/ Toddler Care
Rowan-Cabarrus Community College
Salisbury, NC12.2019
No Degree - NC Early Childhood Credentials
Rowan-Cabarrus Community College
Salisbury, NC05.2010
Skills
- Administrative Support
- Data Entry and 10-Key
- Data Entry and Maintenance
- Merchandising Selection
- Needs Identification and Assessment
- Paperwork Processing
- Pricing and Signage Updating
- Remote work experience
- Updating Customer Accounts
- Understanding Customer Needs
- Vendor Relationships
Systems & Applications
- AS400
- DSS
- Goggle Documents
- Inforem
- Microsoft Suite
- Microsoft Teams
- MSP
- Sega
- WMS
Certification
- American Red Cross, Adult and Pediatric First Aid / CPR Training - 5/23/2024
- Prevention and Control of Infectious diseases, NC Health and Human Services
- Prevention and Response to Emergencies Due to Food and Allergic reactions
- Building and Physical Premises Safety
- Emergency Preparedness and Response Planning for Emergencies Resulting From a Natural Disaster or a Human-caused Event
- Handling and Storage of hazardous Materials and the Appropriate Disposal of Bio-contaminants
- Precautions in Transporting Children
- Prevention of Shaken Baby Syndrome, Abusive Head Trauma, Child Maltreatment
Timeline
Daycare Assistant Teacher
St. Johns Child Development Center
03.2022 - Current
Executive Category Assistant
Delhaize America
05.2011 - 03.2022
Replenishment Team Member Temporary
Food Lion Headquarters
01.2011 - 05.2011
Master Data Management Specialist Temporary
Food Lion Headquarters
11.2010 - 11.2010
Habilitation Technician
RHA Health Services
06.2007 - 08.2009
Customer Service Associate
K-Mart
04.2007 - 06.2007
Associate of Applied Science - Early Childhood Education, Career Ready
Rowan-Cabarrus Community College
Associates in General Education - Education
Rowan-Cabarrus Community College
No Degree - Certificate in ECE, Child Care Specialist
Rowan-Cabarrus Community College
No Degree - Certification in Infant/ Toddler Care
Rowan-Cabarrus Community College
No Degree - NC Early Childhood Credentials
Rowan-Cabarrus Community College
- American Red Cross, Adult and Pediatric First Aid / CPR Training - 5/23/2024
- Prevention and Control of Infectious diseases, NC Health and Human Services
- Prevention and Response to Emergencies Due to Food and Allergic reactions
- Building and Physical Premises Safety
- Emergency Preparedness and Response Planning for Emergencies Resulting From a Natural Disaster or a Human-caused Event
- Handling and Storage of hazardous Materials and the Appropriate Disposal of Bio-contaminants
- Precautions in Transporting Children
- Prevention of Shaken Baby Syndrome, Abusive Head Trauma, Child Maltreatment
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