Au'Bre McKay
Aurora,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Comcast Business
01.2020 - 04.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in workforce and CSG database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and sale opportunities.
- Maintained extensive knowledge of company products to recommend products and services.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Universal Representative
Comcast
10.2018 - 12.2019
- Maintained friendly and professional customer interactions.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
Store Manager
Boost Moblie
03.2016 - 10.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO05.2025
Skills
- Request Management
- Trend Monitoring
- Client Advocacy
- Direct Sales
- Promotional Support
- De-Escalation Techniques
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Customer Retention Strategies
- Sales and Upselling
- Salesforce CRM
- Budget Administration
- Data Entry
- Customer Relations
- Schedule Management
- Database Management
Accomplishments
- Achieved Multiple top Performer awards by completing sales quota with accuracy and efficiency.
Timeline
Customer Experience Specialist
Comcast Business
01.2020 - 04.2023
Universal Representative
Comcast
10.2018 - 12.2019
Store Manager
Boost Moblie
03.2016 - 10.2018
Bachelor of Science - Business Management
Metropolitan State University of Denver