Aubree Bass

Optimized workflows for San Antonio-based real estate team supporting 136+ buyers, sellers, and investors; implemented process improvements that increased productivity 25% and improved client satisfaction scores:

• Co-authored 15 company policy rewrites within a week, accelerating client contractual agreements by 30% which led to a 25% boost in residential sales.
• Created 6 client retention and engagement campaigns reaching 300 customers that increased referral business by 25%.
• Tracked and analyzed KPI data for overall sales and individual agent performance (conversation rate, time management, client communications, and client satisfaction) conducted 120+ coaching sessions to celebrate wins, identify losses, and specify areas for improvement. Facilitated candid, collaborative discussions to drive remediation plans, ensuring issues were clearly understood and mitigated.
• Delivered 120+ weekly performance reports to team via virtual meetings analyzing 1k+ action items
• Mentored and trained 6 employees through 20 job processes, resulting in a 72% increase in agent job knowledge and over $28M in annual sales.
• Executed 3,400+ action items while overseeing weekly conferences with 20 outside agencies, ensuring business deals were finalized within contract deadlines.
• Revamped 52+ marketing materials for listing and buyer clients to elevate the brand, while providing personalized reference documents setting clear expectations in advance, reducing stress for both clients and agents.
• Streamlined operational workflows, enhancing team productivity and client satisfaction.

Secured and represented clients relocating to San Antonio and the surrounding areas by delivering tailored professional guidance and leveraging exceptional communication skills to meet their unique needs.

• Managed a diverse client portfolio and guided buyers, sellers, and investors through purchase cycles, proactively resolving challenges while delivering customized guidance to maintain satisfaction scores above 95% and delivering seamless closings across $23M+ in sales over three years.
• Acquired and maintained a remote client base before the pandemic, demonstrating that a real estate agent can deliver exceptional, virtually managed service; elevated
  communication, responsiveness, and transparency building trust and confidence in the team.
• Proactively resolved client challenges throughout 63+ transaction cycles by active listening, thinking outside the box to predict potential issues, and confidently handling difficult conversations to ensure deadlines are met, resulting in an average two referral per closing proving sustained client loyalty.
• Proficient in advanced real estate technology stack including Slack, CRM, KPI Tracking, Dotloop & DocuSign for digital document execution, and Perplexity AI, enabling data-driven decision-making, streamlined workflows, and efficient client service delivery

Delivered strong year over year sales performance:

26_closings totaling $8,989,767 (2021)

24_closings totaling $10,227,042 (2022)

13_closings totaling $4,777,910 (2023)

• As a Real Estate Sales Agent at Keller Williams Heritage, I developed core project management skills, client relationship management, transaction timeline coordination, and cross-functional collaboration with vendors/lenders—that directly translate to PM roles in stakeholder engagement, risk mitigation, and deadline delivery.

• Managed cash office operations and flooring sales across 8 years at Lowe's Home Improvement, maintaining 100% accuracy in daily cash reconciliation while delivering expert customer guidance in a high-volume retail environment.