Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubree Clark

Coldwater,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Ageless Men's Health
Memphis, TN
03.2024 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Organized client contracts, records and reports to strengthen traceability.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Dental Assistant

Happy Smiles Dentistry
Horn Lake, Mississippi
08.2012 - 03.2023
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took digital X-rays of teeth using radiographic equipment.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Education

High School Diploma -

Olive Branch High School
Olive Branch, MS
05-2003

Dental Assisting - Dental Assisting

Concorde Career College
Memphis, TN

Skills

  • Talent Development
  • Schedule Coordination
  • Project Management
  • Regulatory Compliance
  • Account Management
  • Administrative Support
  • CRM Software

Timeline

Customer Service Manager

Ageless Men's Health
03.2024 - Current

Dental Assistant

Happy Smiles Dentistry
08.2012 - 03.2023

High School Diploma -

Olive Branch High School

Dental Assisting - Dental Assisting

Concorde Career College

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Aubree Clark