Aubree Collins
Atlanta,Georgia
Summary
Seeking a responsible and growth oriented progressive
environment where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth. Employing strong business, sales, and customer service skills to meet goals and exceed
client expectations. Successfully creating a pleasant and effective experience by working closely with clients to assess their needs and preferences and translating to the highest quality of customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catering Driver
Alma's Kitchen
05.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained a clean and organized delivery vehicle, ensuring professional appearance and optimal performance.
- Developed strong relationships with clients through consistent communication and reliable service.
- Prepared necessary documentation for each delivery, ensuring accurate record-keeping and efficient operations.
- Enhanced customer satisfaction by providing timely and efficient catering deliveries.
- Balanced multiple orders simultaneously without compromising attention to detail or punctuality during peak periods.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Customer Experience Associate
Magellan Behavioral Health, WFH
12.2023 - Current
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Identifies and responds to crisis calls with appropriate resource.
- Comprehensively assembles and enters patient information into the appropriate delivery system.
- Demonstrates flexibility in areas such as job duties and schedule to aid in better serving members and help Magellan achieve its business and operational goals.
- Supports team members and participate in activities to help build a high-performance team.
- Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
- Responsible for staying abreast of operational changes, updating self to ensure accuracy.
- Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
- Leads or participates in activities as requested that help improve Care Center performance, quality, and culture.
- Navigate Magellan’s systems, document customers' comments/information and forwards required information.
- Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.
Licensed Esthetician
Natural Body Day Spa
01.2022 - 11.2023
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Provided clients with knowledge of all cosmetic services being provided.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
- Arranging appointments and carrying out reminder calls
- Rescheduling and canceling appointments
- Collecting customer information
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Esthetician/Patient Scheduler
Peachtree Dermatology
12.2020 - 01.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Patient scheduling
- Patient check in and check out
- Handling of medical insurance and care credit
Teacher
Bright Horizons Child Development Center
12.2018 - 12.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Following protocols to protect each child's health and safety
Education
No Degree - Licensed Esthetician
Atlanta School of Massage
Atlanta, GA02.2020
Bachelor of Science - Business
East Tennessee State University
Johnson City, TN05.2018
Skills
- Client Advocacy
- Teamwork and Collaboration
- Problem Resolution
- Relationship Building
- Administrative and Office Support
- Quality Control
- Exceptional customer service
- Strong Work Ethic
Certification
- Licensed Medical Esthetician
- Infection Control Certified
- Bloodborne Pathogen (BBP)
- HIPPA Certified
- Life, Accident, & Sickness Agent
Timeline
Customer Experience Associate
Magellan Behavioral Health, WFH
12.2023 - Current
Catering Driver
Alma's Kitchen
05.2023 - Current
Licensed Esthetician
Natural Body Day Spa
01.2022 - 11.2023
Esthetician/Patient Scheduler
Peachtree Dermatology
12.2020 - 01.2022
Teacher
Bright Horizons Child Development Center
12.2018 - 12.2020
No Degree - Licensed Esthetician
Atlanta School of Massage
Bachelor of Science - Business
East Tennessee State University