Aubree Garman
Euless,TX
Summary
Energetic, hardworking and motivated Crew Manager with 2 years of experience in management and training. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees and team members to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Manager (Formerly Flight Service Manager)
American Airlines
Dallas, TX
02.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted quality, timely performance feedback and performance appraisals.
- Reviewed completed work to verify consistency, quality and performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Managing Instructor
American Airlines
DFW, TX
07.2022 - 07.2022
- Began work as a SA instructor in February of 2022
- Began work as a Managing Instructor of July 2022
- Facilitate in training and recurrent training of new and current Flight Attendants.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Flight Attendant
American Airlines
DFW, TX
04.2018 - Current
- Greeted boarding passengers and directed to seat locations
- Delivered accurate and thorough safety presentations with each flight
- Reassured passengers concerned about flight delays or turbulence
- Received accolades from customers and management for good work ethic, staying calm during medical emergencies as well as calming and diffusing stressful situations with passengers
- Worked effectively with a diverse team every day
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Relayed updates and information to passengers after confirming key details with pilot.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
Business Analyst
Wesco aircraft
05.2014 - 02.2018
- Managed output and dashboards to effectively report on key business intelligence
- Managed a team of two who reported directly to me daily for tasks and workload as well as personal evaluation.
- Collected relevant business intelligence data from industry reports, public information and purchased sources
- Coordinated efficient flow of information to relay to our CEO, COO, Managers as well as our buyers
- Developed useful business intelligence systems and tools, including designing databases and spreadsheets for unique needs.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
Skills
- Cover multi-line phones
- Able to create and run reports consisting of numerous forms of data
- Adaptable to change in workplace
- Microsoft Word, Excel, PowerPoint, Microsoft Publisher, Prelude Systems
- Training and Development
- Conflict Resolution
- Crew coordination
- Verbal and written communication
- Interpersonal communications
- Business administration
- Coaching and mentoring
- Data analysis
- Policy Enforcement
- Crew Leadership
- Performance Improvement
- Relationship Building
- Collaboration and Teamwork
- Team Leadership
- Coaching and Mentoring
Certification
- RIGHTstart Leadership Program
- Inspire Like a Leader
- Caring Conversations
Timeline
Crew Manager (Formerly Flight Service Manager)
American Airlines
02.2023 - Current
Managing Instructor
American Airlines
07.2022 - 07.2022
Flight Attendant
American Airlines
04.2018 - Current
Business Analyst
Wesco aircraft
05.2014 - 02.2018