Aubree Lewis

• Ensured all guest rooms were cleaned and maintained to MGM’s quality and cleanliness standards within required timeframes.
• Personalized occupied rooms to enhance guest comfort and deliver an unforgettable guest experience.
• Assisted guests with requests and provided exceptional customer service to support a positive and memorable stay.

• Guided clients through debt settlement options by going through detailed financial assessments and identifying relief programs aligned with their needs.

• Delivered empathetic, quality passing consultations, supporting clients in sensitive financial circumstances.

• Ranked consistently in the top 10% for performance metrics, enrollment volume, and satisfaction scores.

• Built trust using active listening, precise communication, and tailored financial clarification.

• Managed cases across multiple CRM platforms, ensuring accurate documentation and efficient client progression.

• Supported customers with device, software, and connectivity troubleshooting across mobile and smart home systems.

• Provided patient, white-glove support, improving customer understanding and device adoption.

• Maintained high quality assurance results through precise issue diagnosis and clear communication.

• Assisted Verizon customers with billing, financial adjustments, and payment-related concerns.

• Explained charges, plans, and account options with clarity to reduce recurring issues.

• Supported basic device troubleshooting and network inquiries.

• Managed daily store operations, including opening/closing, payroll processing, inventory control, and staff oversight for a team of six.

• Delivered high-level sales support and consistently achieved store performance goals.

• Ensured a premium customer experience through product expertise and attentive service.