Aubree Martin

• Increased client satisfaction by providing knowledgeable assistance and addressing their needs promptly.
• Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
• Supporting store success by driving results by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the business forward.
• Creating an amazing client experience through excellent client focus by helping the team get motivated to create a memorable experience for our clients.
• Understand store goals and opportunities and support the team to meet these goals. Coach Beauty Advisors when they engage clients about our loyalty programs.
• Support brand partners and manage the planning and execution of events, services and classes. Effectively execute and implement all company initiatives in a timely manner

Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.

Planning and executing in-store events. Establishing strong brand partner relationships.

Reviewing/interpreting financial and operational reporting.

Attracting, hiring, and retaining a diverse team of top talent.

Executing day-to-day inventory control processes.

Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Core Job Responsibility metrics for the store.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.