Aubree Nim
Lansing,USA
Summary
Versatile professional with a robust background spanning Health Insurance Claims Specialist, Retail Management, and Administrative Support roles. In health insurance, demonstrated expertise in claims processing, customer satisfaction, and cross-functional collaboration. In retail management, led a high-volume store, implemented effective visual merchandising, and elevated sales performance. In administrative support, provided comprehensive assistance to executive teams, excelling in project coordination and logistics. Adept at leveraging diverse skills to achieve operational efficiency and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative II
Blue Cross Blue Shield of Michigan
Lansing, USA
11.2022 - Current
- Demonstrated proficiency in handling insurance claim processing, ensuring accuracy, compliance, and timely resolution
- Maintained accurate and detailed records of claims activities, produced comprehensive reports for management, and contributed to data-driven decision-making processes
- Consistently achieved high customer service scores, recognized through positive feedback and commendations
- Collaborated with cross-functional teams to streamline communication processes and enhance the overall customer experience
- Proficiently oversee a substantial portfolio of large group employer accounts, demonstrating adeptness in managing high volumes with a focus on providing personalized service and ensuring member expectations.
Department Manager
Hennes & Mauritz (H&M)
05.2014 - 11.2022
- Securing in-store maintenance and managing in a cost-efficient way to meet H&M standards
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Ensures the store execution continually meets H&M standards and following up by utilizing structured planning and guidelines
- Ensures the health and safety, legal and security issues are being held to H&M standards and local laws
- Utilized metrics to modify low-performing sales and plans to increase effectiveness
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships
- Mitigated business risks by collaborating with staff members and assessing performance.
Project Coordinator
Winston Retail Solutions
01.2012 - 07.2014
- Provided comprehensive administrative support to executive teams, managing calendars, scheduling appointments, and handling correspondence
- Coordinated logistics for meetings, conferences, and events, ensuring seamless execution and contributing to increased organizational efficiency
- Developed and maintained organized filing systems for improved accessibility to critical information
- Ensuring the company's products, services, and product lines resonate with current or potential customers
- Established a business planning process for brand management and provided forecasts for market strategic planning
- Created an efficient and effective environment for team members to gain knowledge and insight on specific brands and how to increase consumer traffic.
Education
Associate of Applied Science - Business
Lansing Community College
Certified in Business Administration -
CQLC
Skills
- Administrative Support
- Customer Service
- Time Management
- Communication
- Microsoft Office Suite
- Business Operations and Oversight
Timeline
Customer Service Representative II
Blue Cross Blue Shield of Michigan
11.2022 - Current
Department Manager
Hennes & Mauritz (H&M)
05.2014 - 11.2022
Project Coordinator
Winston Retail Solutions
01.2012 - 07.2014
Associate of Applied Science - Business
Lansing Community College
Certified in Business Administration -
CQLC