A Leader who is driven to apply a strong work ethic and motivational skills to achieve set goals, as well as employee and customer satisfaction.
Hi, I’m
Aubree Passehl
Manager
Whittier,CA
Summary
Overview
12
years of professional experience
Work History
Disneyland Anaheim , CA
Attractions Cast Member
10.2014 - 10.2015
Job overview
- Cast member for multiple attractions that focus on interaction with children of all ages (including those with special needs),
- Specialized trainer for incoming cast members
- Addressed guest concerns through communication skills that both solves problems and creates solutions
- Managed over 100 guest questions
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Assisted customers in entering and exiting rides, providing balance support and general directions
Disneyland Anaheim , CA
Disney Y.E.S Facilitator
10.2014 - 10.2015
Job overview
- Administered Leadership & Careers, Arts & Humanities, Physical Sciences and Natural Sciences, to grades K-12th
- Facilitated to K-12th Grade through Disneyland.
- Motivated students to reach their potential and demonstrate importance of teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Union Rescue MissionWhittier , CA
Retail Manager
03.2021 - Current
Job overview
- Opened and operated new facility
- Forklift certified
- Designed store layout
- Identifying customer preferences and forecasting customer trends
- Established donor relationship, which in return created over $63,000 in year 2022.
- Implemented new processes and organization to production that increased production efficiency by 56%
- Delivered 67% revenue growth rate from 2021 to 2022
- Developed marketing content such as graphics, promotional materials and advertisements for social media.
- Worked with department personnel to deliver brand consistency in social media messages.
- Managed new employee orientation training process for more than 20 employees and volunteers each year.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Implemented volunteer programs such as court ordered community service, school groups, and disability support organizations.
- Operated box truck vehicle for pick-ups for vendors and donors.
Union Rescue MissionCovina , CA
Retail Assistant Manager
11.2016 - 03.2021
Job overview
- Social media marketing implemented and increased sales by 60%
- Forklift certified
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Compiled financial data to comply with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Implemented volunteer programs such as court ordered community service, school groups, and disability support organizations.
- Operated box truck vehicle for pick-ups for vendors and donors.
Union Rescue MissionCovina , CA
Thrift Store Sorter
05.2016 - 11.2016
Job overview
- Sort through clothes to make sure product is clean and of good quality.
- Answer customers' questions and address problems and complaints in person.
- Help customers select products that best fit their personal needs.
- Loading/off loading of pallets.
- Sorted over 10 pallets of donations per shift.
- Exceeded goals through effective task prioritization and great work ethic
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items
Knott's Berry Farm Buena Park , CA
Area Manager
09.2013 - 10.2014
Job overview
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Cash handling of over $5000
- Instructed staff on appropriately handling difficult and complicated sale situations and guests.
- Examined merchandise to verify that it was correctly priced and displayed.
- Performed inventory every month
- Video Surveillance
- Loss prevention
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Coordinated supply orders, storage and distribution for program.
Knott's Berry FarmBuena Park , CA
Games Attendant
09.2011 - 09.2013
Job overview
- Excellent guest service
- Assigned breaks and lunches
- Cleaning before opening and after closing facilities
- Counting and Tracking Inventory
- Explained and demonstrated games and attractions to assist guests
- Encouraged sales and made recommendations to guests to increase participation in attractions
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts
- Completed pre-opening preparations by stocking prizes and supplies
- Performed cash handling duties, provided change and balanced money at end of shift
Education
Fullerton College Fullerton
Associate of Arts from Business Management
06.2023
University Overview
- 4.0 GPA
- Coursework in Public and Professional communication
- Member of the National society of leadership and success
- Internship organizer through my current job (inquire for more information)
Hope Unlimited Bible School Monrovia, CA
Associate of Arts from Religious Study
2015
University Overview
- Top 5% of class
- Academic Achievement Award
Skills
- Excellent customer service skills
- MS Suites
- Social Media Marketing
- Empathy
- Patience
- Staff training and development
- Team Builder
- Scheduling
- Collaborative team member
- Merchandising Operations
Additional Information
Additional Information
Hope Unlimited Bible Institute co-director of the program
- Supervise volunteer team to support operations functions
- Supervised volunteer support team
- Manage infrastructure for functions and processes (Registration, Admissions/Records, Communications, Operations, Finance)
- Designed and managed digital file libraryManage Gradebook and Report Cards Database
- Manage Curriculum support
- Oversee facilitation of weekly classes
- Student relations and communications
- Editor: School Publications (Student Handbook, Forms, Student Note Guides, Handouts)
Internship at Hope Unlimited Church
- Administrative training
- Computer Skills
- Leadership in ministry
20/20 Intensive Leadership Program
- Year long program that was application based to join.
- Leadership within ministry
- Spiritual growth within yourself
- Building team management
- Spiritual growth for others
- Management skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Timeline
Retail Manager
Union Rescue Mission
03.2021 - Current
Retail Assistant Manager
Union Rescue Mission
11.2016 - 03.2021
Thrift Store Sorter
Union Rescue Mission
05.2016 - 11.2016
Attractions Cast Member
Disneyland
10.2014 - 10.2015
Disney Y.E.S Facilitator
Disneyland
10.2014 - 10.2015
Area Manager
Knott's Berry Farm
09.2013 - 10.2014
Games Attendant
Knott's Berry Farm
09.2011 - 09.2013
Fullerton College
Associate of Arts from Business Management
Hope Unlimited Bible School
Associate of Arts from Religious Study
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