AUBREE TORRES
Austin ,TX
Summary
15+ years of public safety and service seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detailed-oriented team player with strong organizational skills who has ability to handle multiple projects simultaneously with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police Communications Dispatcher
Austin Police Department
11.2023 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
Emergency Room Registrar
St. David's Hospital
05.2023 - Current
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Financial Services Representative
TD Bank
09.2023 - 12.2023
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
Marketing Director
Freedom Roofing & Construction
07.2022 - 12.2022
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
Legal Assistant
5th Judicial Circuit Solicitor’s Office
04.2022 - 07.2022
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Police Sergeant
Richland County Sheriff's Department
07.2018 - 03.2022
- Supervised and coordinated daily operations of patrol shifts of up to 12 officers.
- Monitored development of new technologies and tactics to improve police department activities.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
Investigator
Richland County Sheriff's Department
04.2014 - 06.2018
- Organized and executed undercover surveillance operations.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted impartial investigations into complaints made by the public
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Obtained admissions of crimes using forensic interviewing techniques.
- Documented findings and prepared detailed reports.
- Serving subpoenas, arrest, and search warrants
- Testifying for the government regarding investigations in court or before grand juries
Police Corporal
Richland County Sheriff's Department
11.2008 - 03.2014
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Optimized traceability by implementing new systems for prosecutorial case logs, crime reports, investigations, suspect records and operational agendas.
- Implemented new tactics, which resulted in decrease in criminal complaints, affidavits and search warrant errors.
- Inspected and assessed weapons and vehicles on regular basis to detect maintenance needs.
- Increased efficiency of human resources oversight while overseeing training, discipline and motivation for platoon preparing to deploy.
- Developed curriculum, scheduling trainings and planned district security initiatives.
- Authored press releases and conducted radio, TV and newspaper interviews with media on high-profile cases to maximize outreach.
Education
Master of Arts - Police Management
University of Louisville
Louisville, KY05.2020
Bachelor of Arts - Criminal Justice
Limestone College
Gaffney, SC05.2012
No Degree - Criminal Justice
South Carolina Criminal Justice Academy
Columbia, SC03.2009
Skills
- Teamwork and Professionalism
- Multitasking Abilities
- Customer Service
- Logistics Operations
- Senior Leadership Support
- Time Management
- Effective Working Relationships
- Error Identification
- High-Volume Environments
- Complex Problem-Solving
- Cash Handling and Management
- Clear and Effective Communication
Affiliations
- International Association of Administrative Professionals
- Fraternal Order of Police
Certification
- Basic Cardiac Life Support Certified -2023
- TABC - Alcohol & Food Handling Certified- 2023
- Certified law enforcement officer, SC - 2009
- Public notary exp. 11/2029
Additional Information
Security Awareness Leader 2018, 2019 & 2020
Harvest for Hope volunteer 2018-2020
Elevation Church Data Coordinator 2018-2020
Women Self Defense Instructor 2010-2019
Special Olympics fundraisers 2013
Timeline
Police Communications Dispatcher
Austin Police Department
11.2023 - Current
Financial Services Representative
TD Bank
09.2023 - 12.2023
Emergency Room Registrar
St. David's Hospital
05.2023 - Current
Marketing Director
Freedom Roofing & Construction
07.2022 - 12.2022
Legal Assistant
5th Judicial Circuit Solicitor’s Office
04.2022 - 07.2022
Police Sergeant
Richland County Sheriff's Department
07.2018 - 03.2022
Investigator
Richland County Sheriff's Department
04.2014 - 06.2018
Police Corporal
Richland County Sheriff's Department
11.2008 - 03.2014
Master of Arts - Police Management
University of Louisville
Bachelor of Arts - Criminal Justice
Limestone College
No Degree - Criminal Justice
South Carolina Criminal Justice Academy
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