Summary
Overview
Work History
Education
Skills
Timeline
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Aubree Walker

Taylor,MI

Summary

Dynamic Provider Services Representative at Centene with a proven track record in conflict resolution and customer service excellence. Skilled in claims processing and compliance management, I foster strong provider relations and consistently exceed service standards, enhancing customer satisfaction and loyalty through effective communication and a high-energy attitude.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Knowledgeable and dedicated customer service professional with extensive experience in medical, warehouse, and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Provider Services Representative

Centene
06.2022 - Current
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Managed approximately 50 incoming calls, emails, and faxes per day from providers and members.

Customer Service Representative

Unemployment Office
03.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Production Line Worker

Hicks Plastics Co
07.2020 - 02.2021
  • Performed hand-finishing of final products after assembling component parts for items.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
  • Followed instructions to make products in line with customer specifications.
  • Inspected assembly line to confirm proper operation.
  • Prioritized tasks to meet personal and team production targets.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Made sure that products were produced on time and are of good quality.
  • Inspected extruded product for appearance and size defects according to specifications.

Cashier

Family Dollar
02.2020 - 07.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.

Quality Control Inspector

Great Fresh Foods Company
01.2019 - 02.2020
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Collaborated with production staff to establish and meet quality standards
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Weighed products prior to shipment to confirm accuracy.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Provided feedback to production team regarding product quality.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Updated quality control records and reports.
  • Operated and maintained testing equipment.
  • Performed visual inspections and non-destructive tests where appropriate.

Food Production Worker

Great Fresh Foods Company
09.2018 - 12.2018
  • Packaged food items for shipment and organized orders for delivery.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.
  • Assembled and packaged food items securely to meet company standards.
  • Recorded food production data to enable performance monitoring.
  • Monitored food production and quality control to achieve agreed standards.
  • Selected correct ingredients and garnishes according to recipe specifications.
  • Worked in production to improve efficiency.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.
  • Maintained clean work areas for optimal food quality.
  • Stirred and mixed recipe ingredients by activating blenders and agitators with proper cautions and attention to detail to avoid over mixing.
  • Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.

Finance Administrative Assistant

Walker-Miller Energy Services LLC
07.2017 - 09.2018
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Marketing Assistant

Walker-Miller Energy Services LLC
06.2016 - 07.2017
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Education

Paralegal Certificate - Paralegal Studies

Post University
Waterbury, CT
03-2025

No Degree - Digital Media

Specs Howard School of Media Arts
Southfield, MI
09-2015

High School Diploma -

Davis Aerospace
Detroit, MI
06-2014

Skills

  • Policy interpretation
  • Data entry proficiency
  • Claims processing
  • Insurance verification
  • Call center experience
  • HIPAA compliance
  • Strong interpersonal skills
  • Provider relations
  • Refunds processing
  • Inbound call management
  • Order fulfillment
  • Order processing
  • Conflict mediation
  • Multitasking
  • Recordkeeping strengths
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Remote office availability
  • Warehousing functions
  • Store maintenance
  • Professional demeanor
  • Decision-making
  • Administrative and office support
  • Tracking complaints
  • High-energy attitude
  • Merchandise orders and exchanges
  • Customer account management
  • Excellent communication
  • Multi-line phone systems
  • Customer service orientation
  • [50] wpm typing speed
  • Quality assurance controls
  • Issue and complaint resolution
  • Time management
  • Professionalism
  • Account updating
  • Teamwork
  • Analytical skills
  • Stock management
  • Customer education
  • Professional telephone demeanor
  • De-escalation techniques
  • Following scripts
  • Customer service excellence
  • Conflict resolution

Timeline

Provider Services Representative

Centene
06.2022 - Current

Customer Service Representative

Unemployment Office
03.2021 - 06.2022

Production Line Worker

Hicks Plastics Co
07.2020 - 02.2021

Cashier

Family Dollar
02.2020 - 07.2020

Quality Control Inspector

Great Fresh Foods Company
01.2019 - 02.2020

Food Production Worker

Great Fresh Foods Company
09.2018 - 12.2018

Finance Administrative Assistant

Walker-Miller Energy Services LLC
07.2017 - 09.2018

Marketing Assistant

Walker-Miller Energy Services LLC
06.2016 - 07.2017

Paralegal Certificate - Paralegal Studies

Post University

No Degree - Digital Media

Specs Howard School of Media Arts

High School Diploma -

Davis Aerospace

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Aubree Walker