Aubrena Branch
Clermont,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry
TTEC
04.2020 - Current
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Reduced redundant data entry tasks by automating manual processes through scripting techniques.
- Improved data accuracy with meticulous management of employee records and data entry.
- Increased efficiency by streamlining processes for data entry and file management tasks.
- Increased productivity by streamlining data entry processes and implementing time-saving techniques.
- Reduced errors in transactions through diligent verification and data entry tasks.
- Added accurate data entry into computer system to complete transactions.
- Followed data entry protocols, rules and regulations.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Increased accuracy in data entry tasks through diligent proofreading and attention to detail.
Sales Associate
Fabletics
10.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Eyewear Specialist/OD Technician
Visionworks
02.2017 - 10.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Managed appointment scheduling efficiently for eye exams, facilitating smooth coordination between clients and optometrists.
- Monitored competitor activities within the eyewear market, sharing insights with store management to inform strategic decision-making processes and maintain a competitive edge in the industry.
- Educated customers about proper care techniques for their eyewear products to extend lifespan and maintain peak performance over time.
- Increased customer satisfaction by assisting them in selecting the most suitable eyewear based on their needs and preferences.
- Assisted customers with eyewear adjustments and repairs as needed, ensuring a comfortable fit and optimal functionality of their glasses.
- Built strong relationships with clients by offering tailored solutions for their vision needs, resulting in repeat business and referrals.
- Collaborated with optometrists to ensure accurate prescription measurements were taken, ensuring optimal visual outcomes for clients.
Front End Supervisor
Ross Dress for Less
04.2015 - 05.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in seven checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZSkills
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Complex Problem-Solving
- Communication
- Organization
- Professionalism
- Adaptability
- Time Management
- Attention to Detail
- Teamwork and Collaboration
Certification
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS – Member since 2019
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams:Participated in peer based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to
Digital Marketing 2023
Timeline
Data Entry
TTEC
04.2020 - Current
Sales Associate
Fabletics
10.2019 - 06.2020
Eyewear Specialist/OD Technician
Visionworks
02.2017 - 10.2020
Front End Supervisor
Ross Dress for Less
04.2015 - 05.2018
Bachelor of Science - Management
University of Phoenix