Aubreny Buoy
Douglasville,GA
Overview
1
1
year of professional experience
Work History
Associate
Racetrac Gas Station
05.2025 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Increased sales through effective product placements and persuasive communication skills.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the staff by actively communicating updates on tasks completed or pending work requirements.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting board and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and sauces for maximum productivity.
Hostess
Chili's Bar and Grill
02.2025 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Head Hostess
O'Charley's
08.2024 - 01.2025
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team member
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
To-Go Server
O'Charley's
08.2024 - 01.2025
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
- Assisted in inventory management, reducing waste and controlling costs for the establishment.
- Enhanced to-go packaging process, ensuring orders were both presentable and secure for transport.
- Adapted quickly to menu changes and specials to provide accurate information and recommendations to customers.
- Participated in weekly team meetings, offering insights to improve to-go service operation.
- Maintained up-to-date knowledge of health and safety protocols, ensuring compliance and protecting all stakeholders.
Education
High School Diploma -
South Paulding
Douglasville, GASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Customer service expertise
- Greeting guests
- Exceptional communication
- Guest engagement
- Complaint handling
- Guest complaint resolution
- Table bussing
- Safe food handling
- Special requests handling
- Food running
- Seating arrangements
- Service prioritization
- High volume dining
- Dining area maintenance
- Table assignment
- Beverage preparation
- Restroom servicing
- Menu presentation
- Guest seating
- Server support
- Reservation management
- Reservation coordination
- Food inspections
- Flexible and adaptable
- Attention to detail
Timeline
Associate
Racetrac Gas Station
05.2025 - Current
Hostess
Chili's Bar and Grill
02.2025 - 05.2025
Head Hostess
O'Charley's
08.2024 - 01.2025
To-Go Server
O'Charley's
08.2024 - 01.2025
High School Diploma -
South Paulding