Aubrey Allen
Los Angeles,CA
Summary
Dynamic and results-oriented professional with a strong background in service management, customer relations, and work flow operations. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Consultant
Galpin Motors
12.2021 - Current
- Consistently met or exceeded National average metrics for CSI/ CX
- Achieved over 100,000.00 in monthly gross profit
- Trained employees in Dealer Management Systems and Customer Service
- Oversaw service employees and repairs across multiple departments and locations
- Managed repairs for National Fleet accounts
- Gained mastery over Factory Warranty repair practices and processes
- Developed knowledge and received training in modern High Voltage and Battery-Electric Vehicle power-trains.
Service Advisor
Mossy Automotive Group
04.2021 - 10.2021
- Business to business sales and support (Construction, HVAC, and others)
- Experience in a variety of shop management and invoicing software
- Knowledgeable of dealership service procedures from drive write-up to active delivery.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Service Manager
Bridgestone Retail Operations
12.2019 - 04.2021
- Managed a diverse group of Customer Service and Vehicle Service teammates
- Met company goals for vehicle service sales and specific service targets
- Achieved top gross profit for San Diego area in a competitive environment
- Supervised employee workflow and collaboration
- Achieved over 90% in Customer Satisfaction score metrics.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Farmers Market Manager
Santa Cruz Pasta Factory
05.2017 - 06.2019
- Allocated product and managed multiple markets
- Optimized warehouse for efficiency
- Interacted well with customers to build connections and nurture relationships.
- Trained and mentored new employees on proper protocols and customer service standards.
Service Writer
Duncan Auto Tech
05.2016 - 06.2019
- First point of contact for customers, Reception, Sales and Data
- Held responsibility over parts orders, returns and transaction processing
- Supervised Marketing and Website Design
- Copyedited Advertising
- Microsoft Office (including Excel), Google Drive and basic audio engineering.
- Streamlined repair order processes for increased efficiency and productivity.
Education
Bachelor of Arts - Sociology And Anthropology
University of California Santa Cruz
Santa Cruz, CA12.2018
Bachelor of Arts - Economics
Gettysburg College
Gettysburg, PAContinuing Education
UCLA Extension
Los Angeles, CA03.2022
Skills
- Account Management
- Education and Training
- Project Scope Estimation
- Negotiation Strategies
- Client Relationship Management
- Conflict Resolution
- Data Analysis & Presentation
- Warranty Processing
- Microsoft Office
- Google Docs Editor Suite
- Photo Editing and Graphic Design
- Audio Engineering
- Automotive shop management software suites including Dealerbuilt, Master Repair, AllData, and Mitchell 1
- BAR standards of practice for Work Orders, Invoicing and Customer Service
Awards
- Silver Medalist and Maxima Cum Laude Certificate of Honorable Merit, National Latin Exam 2012, 2013, and 2014
- AP Scholar with Honor
Timeline
Service Consultant
Galpin Motors
12.2021 - Current
Service Advisor
Mossy Automotive Group
04.2021 - 10.2021
Service Manager
Bridgestone Retail Operations
12.2019 - 04.2021
Farmers Market Manager
Santa Cruz Pasta Factory
05.2017 - 06.2019
Service Writer
Duncan Auto Tech
05.2016 - 06.2019
Bachelor of Arts - Sociology And Anthropology
University of California Santa Cruz
Bachelor of Arts - Economics
Gettysburg College
Continuing Education
UCLA Extension
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