Aubrey Anderson
Kansas City,MO
Summary
Dynamic Process Architect with a proven track record at The University of Kansas Health System, specializing in Agile expertise and fostering community engagement. Achieved a 100% customer satisfaction rate through advanced system administration and cross-functional collaboration. Excelled in creating Power BI dashboards and SharePoint management, demonstrating a blend of technical proficiency and team leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Architect
The University of Kansas Health System
05.2022 - Current
- Agile Backlog Grooming: Led weekly Agile backlog grooming sessions to prioritize system enhancements, feature development, and issue resolution, ensuring alignment with organizational objectives and efficient project delivery.
- Advanced System Administration: Provided Tier 4 system administration support, troubleshooting complex issues, and ensuring optimal performance across critical health system applications, with a 100% customer satisfaction rate.
- Training & Documentation Standards: Developed and enforced comprehensive documentation standards across departments. Created and maintained training materials, including eLearning courses and SharePoint resources, improving team knowledge and reducing onboarding time.
- SharePoint Management: Designed and managed SharePoint sites, ensuring centralized access to key resources, training documents, and process guides for over 18,000 employees.
- Cross-Team Collaboration: Coordinated with cross-functional teams to drive process improvements, leveraging Lean Six Sigma methodologies to streamline workflows and reduce inefficiencies.
- PowerBI Dashboard Development: Created PowerBI dashboards to enhance data analysis and reporting, providing leadership with actionable insights and improving operational decision-making.
- Lean 101 Instructor: Served as a Lean 101 instructor, teaching Lean methodologies and tools to employees, fostering a culture of continuous improvement and operational excellence.
- Cross-Team Communication: Managed and distributed a quarterly leadership newsletter, providing updates on process changes, system enhancements, and key initiatives, ensuring alignment across departments.
- Stakeholder Engagement: Collaborated with internal and external stakeholders to drive project success, manage vendor relationships, and ensure adherence to application support standards and best practices.
Application Analyst I & II
The University of Kansas Health System
05.2020 - 05.2022
- Process Improvement & Customer Satisfaction: Led key process improvement initiatives, focusing on troubleshooting and application access, resulting in sustained high customer satisfaction ratings of 95% and 96%.
- Queue Management: Served as queue manager for the Enterprise Information Systems team, monitoring system trends, identifying knowledge gaps, and establishing documentation standards to optimize workflow and support.
- Agile Methodology: Played a critical role in Agile backlog grooming, prioritizing projects, and assessing their impact on operational performance. Collaborated with cross-functional teams to deliver solutions aligned with organizational goals.
- Training & Documentation: Developed comprehensive training materials and enforced documentation standards across teams. Created tip sheets, user guides, and templates to improve system usage and efficiency. Managed SharePoint sites to ensure easy access to resources and documentation for end-users and teams.
- Cross-Team Newsletter Management: Led the development and distribution of a cross-team newsletter, coordinating content creation and updates with multiple departments. Provided critical updates on process changes, system enhancements, and project progress.
- PowerBI Dashboards: Designed and implemented PowerBI dashboards to improve data collection, visualization, and analysis, driving better decision-making and operational insights.
- Email Campaigns: Managed email communications across teams, providing timely updates, sharing important documents, and ensuring clear communication of key initiatives and changes.
- Operational Efficiency: Contributed to streamlining system processes, ensuring seamless user experiences and optimizing resource allocation within the health system.
Solution Strategy Analyst & Coordinator
Cerner Corporation
11.2017 - 05.2020
- Client Management & Support: Maintained and supported over 70 global clients, focusing on Cerner's clinical research solutions and PowerTrials. Provided expert guidance to ensure client satisfaction, achieving consistently high ratings.
- Research Rundown Podcast: Spearheaded the production of the Research Rundown Podcast, targeting a specialized audience of 500 professionals. Managed content creation, guest coordination, and distribution, achieving exceptional engagement and satisfaction rates.
- Event Coordination: Led as the primary event coordinator for clinical research summits and forums, managing speaker arrangements, logistics, and the execution of organizational goals. Ensured seamless event delivery, aligning with strategic objectives.
- Process Improvement & Lean Methodologies: Contributed to process improvement initiatives within the Population Health division, implementing Lean methodologies to optimize workflows, reduce inefficiencies, and improve operational outcomes.
- Stakeholder Collaboration: Collaborated with internal teams, vendors, and clients to drive project success, ensuring timely delivery and alignment with client needs. Managed communication channels to support the adoption and implementation of clinical research solutions.
- Strategic Initiative Leadership: Played a pivotal role in driving strategic initiatives to enhance client offerings and expand the clinical research solutions portfolio, ensuring competitive advantage and operational excellence.
Support Analyst & Senior Support Analyst
Cerner Corporation
02.2016 - 11.2017
- Front-Line Support: Provided exceptional front-line support for medical IT applications, handling service requests for internal, external, and government clients. Demonstrated strong communication skills to resolve issues efficiently and enhance client satisfaction.
- Work Queue Management: Effectively managed work queues to prioritize and address service requests, ensuring timely responses and issue resolution, resulting in improved service delivery metrics.
- Knowledge Transfer Facilitation: Facilitated knowledge transfer sessions with clients and internal teams, enhancing understanding of application functionalities and improving overall support effectiveness.
- Process Improvement Initiatives: Contributed to process improvement efforts within Cerner's EMR software help desk, leading to significant enhancements, including: Development of client-friendly password reset functionality, streamlining user experience.
Optimization of ticket workflows, resulting in a time savings of 50 hours per week in support operations.
Creation of comprehensive training content, empowering end-users and support staff with necessary tools and knowledge. - Collaboration & Teamwork: Worked closely with cross-functional teams to identify recurring issues, implement solutions, and enhance the overall support framework, ensuring continuous improvement in service delivery.
Historical Interpreter Intern
Clay County Historic Sites
05.2015 - 12.2015
- Special Events Representation: Actively participated in special events representing Clay County, engaging with visitors and promoting the historical significance of the region.
- Front Desk Operations: Managed front desk operations, providing exceptional customer service to visitors, handling inquiries, and ensuring a welcoming atmosphere.
- Research Library Assistance: Assisted in the research library, supporting patrons with access to historical resources and conducting research to enhance knowledge of Clay County’s history.
- Guided Tours: Conducted informative tours of Clay County Historic Sites, including the Jesse James Farm & Birthplace Museum, sharing engaging narratives and historical context to enrich visitor experiences.
- Historical Interpretation: Developed and delivered educational content tailored to diverse audiences, fostering a deeper understanding and appreciation of local history.
Supplemental Instructor, Writing Tutor
Missouri Western State University
08.2014 - 12.2015
- Knowledge Sharing & Tutoring: Dedicated to enhancing academic success through effective tutoring in subjects including World Geography, Creative Writing, and historical research for thesis papers. Developed customized lesson plans to meet the diverse needs of students.
- Support for English as a Second Language (ESL) Students: Specialized in providing targeted support to ESL students, helping them overcome language and cultural barriers. Utilized tailored strategies to improve comprehension and engagement, resulting in significant academic improvement.
- Academic Performance Improvement: Achieved notable success in tutoring outcomes, with students averaging a whole letter grade higher in their respective classes. Employed effective teaching techniques to boost confidence and foster independent learning.
- Collaborative Learning Environment: Fostered a positive and collaborative learning environment, encouraging student participation and enhancing the overall educational experience. Worked closely with students to identify individual challenges and create actionable plans for improvement.
- Resource Development: Created and maintained educational resources, including tip sheets and study guides, to support students' learning and development. Ensured accessibility and relevance to enhance student engagement and academic achievement.
Sales Associate
Build-A-Bear
10.2012 - 06.2014
- Outstanding Customer Service: Recognized twice as Sales Associate of the Month for exceptional customer service, demonstrating a commitment to creating positive shopping experiences and fostering customer loyalty.
- Top Performer in Gift Card Sales: Achieved the status of the top gift card seller during the fourth quarter of 2013, showcasing strong sales skills and an ability to promote value-added products effectively.
- Versatile Retail Expertise: Excelled in various retail roles, including cashier operations, inventory management, and employee mentoring, contributing to a well-functioning and productive team environment.
- Event Coordination: Served as a dedicated hostess for special in-store events and parties, enhancing customer engagement and community involvement through well-organized and memorable experiences.
- Community Engagement: Actively participated in community outreach initiatives, aligning with the brand’s mission to create a sense of community and connection with customers.
Off-Ice Official
ECHL
10.2010 - Current
- Analyzed game data and player performance statistics to provide actionable insights for coaching staff and management, contributing to strategic decision-making and team performance improvement.
- Maintained accurate and comprehensive databases of player statistics, game results, and other performance metrics, ensuring data integrity and availability for reporting.
- Collaborated with coaching staff to develop advanced statistical models that enhanced player evaluation and game strategy.
- Generated post-game reports and visual presentations for stakeholders, clearly communicating key findings and trends to inform future gameplay and training.
- Assisted in the development and implementation of statistical software tools, improving the efficiency of data collection and analysis processes.
- Engaged in live game data tracking and statistical reporting, ensuring real-time updates and accuracy for fans and media outlets.
Education
Master of Arts - Organizational Communication
University of Kansas
Overland Park, KS12.2025
Bachelor of Arts - History
Missouri Western State University
Saint Joseph, MO12.2015
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
Kansas City, MO05.2012
Skills
- Content Development
- Project Management
- Data Analysis
- Remote Technical Support
- Agile expertise
- Customer Support
- Process improvement strategies
- Microsoft SharePoint
- Teaching and instruction
- Analyzing statistics
- Community Engagement
- Technical Documentation
Certification
- Lean Six Sigma Black Belt
- ICAgile Certified Professional
- Lean Certified Healthcare Professional
Timeline
Process Architect
The University of Kansas Health System
05.2022 - Current
Application Analyst I & II
The University of Kansas Health System
05.2020 - 05.2022
Solution Strategy Analyst & Coordinator
Cerner Corporation
11.2017 - 05.2020
Support Analyst & Senior Support Analyst
Cerner Corporation
02.2016 - 11.2017
Historical Interpreter Intern
Clay County Historic Sites
05.2015 - 12.2015
Supplemental Instructor, Writing Tutor
Missouri Western State University
08.2014 - 12.2015
Sales Associate
Build-A-Bear
10.2012 - 06.2014
Off-Ice Official
ECHL
10.2010 - Current
Master of Arts - Organizational Communication
University of Kansas
Bachelor of Arts - History
Missouri Western State University
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
- Lean Six Sigma Black Belt
- ICAgile Certified Professional
- Lean Certified Healthcare Professional
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