Aubrey Angeles
Hayward,CA
Summary
Detail-oriented customer service professional with expertise in fast-paced environments and multi-tasking. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. A friendly and hardworking team player with excellent communication and organization skills. Proven ability to train new staff, optimize workflows, and deliver excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Private Home Tutor (Short-Term Assignment)
Freelance
Huntington Beach, CA
05.2025 - 06.2025
- Provided feedback to parents regarding their children's progress.
- Maintained records of student performance on tests and assignments.
- Gave guidance in selecting course options that best meet individual needs.
- Motivated students to strive for academic excellence by setting achievable goals.
- Utilized technology such as computers, software programs and educational websites to enhance the learning process.
- Supported students in developing study habits that foster success in schoolwork.
Host
SUP Noodle Bar
Irvine, CA
09.2023 - 06.2025
- Trained new hostesses on restaurant procedures and policies.
- Communicated with kitchen staff about wait times for open tables or large parties.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Used POS system to input reservations and orders.
- Supported kitchen staff and servers with back-up food delivery and bussing assistance.
- Answered telephones, addressed caller inquiries and delivered messages.
- Used table management system to serve customers and coordinate guest movements.
Front of House Employee
The Alley
Irvine, CA
10.2022 - 08.2023
- Supported daily front-end operations, ensuring efficient service during peak hours by coordinating with team members.
- Trained new employees on company policies, POS system usage, and customer service protocols.
- Handled customer transactions with accuracy, processed orders, and maintained records of daily sales.
- Operated POS system to accept payments from customers and keep track of sales.
- Took accurate food and drink orders from customers in timely manner.
Line Worker
Mr. Pickle's Sandwich Shop
Union City, CA
09.2020 - 09.2022
- Communicated with coworkers to prioritize workflow and streamline order preparation.
- Maintained inventory and stock, completing tasks assigned by management.
- Worked with minimum direction and periodic supervision.
- Memorized menu offerings, combos and featured items to answer questions and make suggestions.
- Delivered positive service experience when greeting and serving customers.
- Uphold quality standards when preparing fresh vegetables, meats and other food items.
- Monitored stock and replenished low materials on food line.
- Used POS systems to input orders and process payments.
Student Assistant
Ohlone Community College
Fremont, CA
06.2022 - 08.2022
- Coordinated department activities by handling daily administrative tasks, including managing student records and preparing materials.
- Served as a liaison between students, faculty, and parents, ensuring timely communication and efficient issue resolution.
- Responded to inquiries via phone and email, providing accurate information and exceptional customer support.
- Organized and maintained office files, improving access to academic materials and enhancing operational efficiency for students and parents to facilitate knowledge sharing.
Sales Associate
Burlington Coat Factory
Union City, CA
02.2020 - 07.2021
- Delivered exceptional customer service by assisting shoppers, processing transactions, and handling returns.
- Maintained accurate sales records and performed inventory audits to ensure product availability.
- Resolved customer concerns using effective communication and conflict resolution techniques.
- Collaborated with management to implement promotional strategies and optimize store displays.
Education
Bachelor of Arts (B.A.) - Psychology
University of California, Irvine
Irvine06.2024
Associate Degree for Transfer - Psychology
Ohlone Community College
Fremont05.2022
Associate in Arts (A.A.) - Social Sciences
Ohlone Community College
Fremont05.2022
Associate in Arts (A.A.) - Human Development
Ohlone Community College
Fremont05.2022
Skills
- File Management
- Data Entry
- Reservation/Scheduling
- Calendar Coordination
- Record Keeping
- Verbal and Written Correspondence
- Customer Service
- Conflict Resolution
- Team Collaboration
- Telephone Reception
- POS Systems
- Microsoft Office Suite
- Google Workspace
- Time Management
- Multitasking
- Workflow Optimization
- Attention to Detail
- Staff Training
- Relationship Building
- Problem-Solving
- Adaptability
Languages
English, Spanish
Affiliations
- Human Resources Managment Association
- Kababayan at UCI
- Filipino Undergraduate Students In an Organized Network (FUSION) at UCI
Timeline
Private Home Tutor (Short-Term Assignment)
Freelance
05.2025 - 06.2025
Host
SUP Noodle Bar
09.2023 - 06.2025
Front of House Employee
The Alley
10.2022 - 08.2023
Student Assistant
Ohlone Community College
06.2022 - 08.2022
Line Worker
Mr. Pickle's Sandwich Shop
09.2020 - 09.2022
Sales Associate
Burlington Coat Factory
02.2020 - 07.2021
Bachelor of Arts (B.A.) - Psychology
University of California, Irvine
Associate Degree for Transfer - Psychology
Ohlone Community College
Associate in Arts (A.A.) - Social Sciences
Ohlone Community College
Associate in Arts (A.A.) - Human Development
Ohlone Community College
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