Aubrey Birch
State Road,NC
Summary
Highly organized individual with exceptional time management and interpersonal skills, consistently delivering outstanding customer service. Proactive self-starter with excellent communication abilities, known for creativity and attention to detail.
Overview
23
23
years of professional experience
Work History
Server
Southern on Main
09.2022 - Current
- Provided fine dining experiences in a fast-paced restaurant environment
- Managed large sections with efficiency
- Handled cash transactions with accuracy
Owner / Operator
Best Pet Service
12.2014 - Current
- Provided daily care for animals and communicated with clients
- Managed advertising campaigns and performed data management
Bartender/manager
Big Al’s pub and Grubberia
03.2021 - 08.2022
- Oversaw cash handling and staffing as a key holder and shift lead
- Managed high-volume bar and restaurant operations
- Successfully resolved conflicts to ensure customer satisfaction
General Manager
Pizza Hut
08.2020 - 08.2021
- Managed staffing, inventory, and budgeting
- Ensured quality control and conducted staff training
Filler and Bakery Team
The Cheesecake Factory
03.2018 - 07.2020
- Interacted with guests in a high-volume restaurant setting
- Managed seating to optimize kitchen efficiency
- Addressed guest concerns and maintained reservations
Produce/ Pick and Prep
Lowes Foods
09.2017 - 03.2018
- Stocked shelves and maintained inventory levels.
- Selected fruits and vegetables for display.
- Provided customer service and assisted with cutting and portioning produce.
Lead Customer Service Agent
Circle K
01.2017 - 09.2017
- Provided direct customer service at the cashier.
- Stocked shelves, maintained cleanliness, and managed inventory.
Pet Sitter
Wags in the City
05.2014 - 12.2015
- Managed multiple dog walking routes and provided daily care for animals.
- Built and maintained relationships with clients, managed data, and records.
Sales Associate
Banana Republic
10.2012 - 11.2013
- Met and exceeded sales and credit card goals in a fast-paced environment.
- Conducted accurate cash transactions and implemented loss prevention measures.
Owner
Wedding Coordinator
06.2004 - 07.2005
- Planned full events from engagement to honeymoon, managing multiple vendors and budgets.
- Maintained constant communication with clients to ensure satisfaction.
Therapeutic Staff Support
Youth Advocate Programs, Inc.
06.2002 - 06.2004
- Provided individualized support to children with mental health and learning disabilities in home, community, and school settings, fostering positive behavioral changes and emotional well-being.
- Implemented evidence-based interventions and collaborated closely with parents, teachers, and therapists to create tailored strategies for each child's success.
- Demonstrated empathy, patience, and effective communication skills in building trust and rapport with both clients and their support networks.
Undergraduate teaching assistant
The Pennsylvania State University
01.2001 - 05.2001
- Assisted in teaching counseling skills to students and provided feedback.
- Graded quizzes and tests.
Education
B.S. Human Development and Family Studies -
The Pennsylvania State University
University Park, PA12.2002
Council Rock High School
06.1997
Skills
- Microsoft word, excel and power point
Timeline
Server
Southern on Main
09.2022 - Current
Bartender/manager
Big Al’s pub and Grubberia
03.2021 - 08.2022
General Manager
Pizza Hut
08.2020 - 08.2021
Filler and Bakery Team
The Cheesecake Factory
03.2018 - 07.2020
Produce/ Pick and Prep
Lowes Foods
09.2017 - 03.2018
Lead Customer Service Agent
Circle K
01.2017 - 09.2017
Owner / Operator
Best Pet Service
12.2014 - Current
Pet Sitter
Wags in the City
05.2014 - 12.2015
Sales Associate
Banana Republic
10.2012 - 11.2013
Owner
Wedding Coordinator
06.2004 - 07.2005
Therapeutic Staff Support
Youth Advocate Programs, Inc.
06.2002 - 06.2004
Undergraduate teaching assistant
The Pennsylvania State University
01.2001 - 05.2001
B.S. Human Development and Family Studies -
The Pennsylvania State University
Council Rock High School
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