AUBREY CHAVEZ
Española,NM
Summary
I am a multitasker and efficient problem-solver by enhancing customer satisfaction and streamlining operations at the New Mexico State Capitol. I am skilled in customer service and administrative support. My adeptness in team collaboration and active learning significantly contributes to a professional and welcoming environment for all visitors. I am dedicated to learning new tasks in the administrative industry. I maintain and complete tasks assigned with focus on quality. I am dependable and a quick-learning team player with effective communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
New Mexico State Capitol
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Implemented efficient mail distribution systems, ensuring timely delivery of correspondence to staff.
- Managed high-volume phone calls, directed inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
Barback
Double O Nightclub
04.2023 - 08.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Restaurant Hostess
Rancho De Chimayo
09.2017 - 03.2020
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Pojoaque Valley High School
Pojoaque, NM05.2018
Skills
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling appointments
- Filing
- Administrative Support
- Listening Skills
- Efficient multitasking
- Cleaning and sanitation
- Safe Food Handling
- Active Learning
Timeline
Barback
Double O Nightclub
04.2023 - 08.2023
Front Desk Receptionist
New Mexico State Capitol
08.2021 - Current
Restaurant Hostess
Rancho De Chimayo
09.2017 - 03.2020
High School Diploma -
Pojoaque Valley High School