Aubrey Clark
Holiday,FL
Summary
Dynamic Scheduling Coordinator with a proven track record at Advanced Plumbing Technology, adept in schedule management and fostering strong relationships. Excelled in automating client correspondence and optimizing operational efficiencies, achieving significant backlogs reduction. Skilled in critical thinking and teamwork, consistently enhancing customer engagement and support.
Increased team efficiency through seamless communication between staff and Management. Increased revenue by implementing training programs and process improvements. Successfully secured key partnerships with local businesses. Played a pivotal role in launching new services, driving customer retention and satisfaction during my years at Essentials Massage and Facials of Clearwater.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Pipeliner Pros
11.2024 - 01.2025
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Improved office operations by automating client correspondence.
Scheduling Coordinator
Advanced Plumbing Technology
05.2024 - 01.2025
- Worked with manager to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized scheduling and travel periods, achieving on-time arrivals for all appointments.
Spa Manager
Essentials Massage and Facials of Clearwater
08.2019 - 04.2024
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Diversified service offerings with integration of Type and Type technologies and over $Amount in new equipment.
- Worked with suppliers to identify cost savings opportunities resulting in Number% reduction in expenses.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Education
N/a - General Studies - Prerequisites
St. Petersburg College
Clearwater, FLMedical Assistant And Cardiovascular Technologist - Medical Assistant
Central Florida Institue
Palm Harbor, FL05.2008
Highschool Diploma - General Education
Dunedin Academy
Dunedin, FL05.2006
Skills
- Confidentiality requirements
- Intake documentation
- Schedule organization
- Daily timekeeping
- Customer engagement and support
- Calendar coordination
- Bookkeeping
- Schedule management
- Phone inquiries
- Call screening
- Administrative duties
- Patient scheduling
- Information protection
- Critical thinking
- Experience performing clerical duties
- Telephone etiquette
- Administrative support
- Patient engagement
- Service scheduling
- Office management
- Attention to detail
- Time management skills
- Performance reviews
- Customer service and support
- Task delegation
- Teamwork and collaboration
- Documentation and reporting
- Customer relations
- Mail handling
- Timesheet management
- Verbal and written communication
- Medical terminology
- Problem-solving
- Strong work ethic
- Deadline oriented
- Scheduling proficiency
Timeline
Scheduling Coordinator
Pipeliner Pros
11.2024 - 01.2025
Scheduling Coordinator
Advanced Plumbing Technology
05.2024 - 01.2025
Spa Manager
Essentials Massage and Facials of Clearwater
08.2019 - 04.2024
N/a - General Studies - Prerequisites
St. Petersburg College
Medical Assistant And Cardiovascular Technologist - Medical Assistant
Central Florida Institue
Highschool Diploma - General Education
Dunedin Academy
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