Aubrey Cole

• Oversee the entire billing cycle, ensuring accuracy and timeliness in invoicing.
• Manage and maintain billing systems, updating rates, and adjusting for changes in services.
• Monitor the accounts receivable process, ensuring payments are received and recorded.
• Address and resolve any discrepancies, disputes, or billing errors with internal teams or clients.
• Act as a primary point of contact for clients regarding billing inquiries, service issues, or other concerns.
• Maintain strong client relationships by delivering high-quality service, responding promptly, and managing expectations.
• Communicate billing policies, procedures, and contract terms effectively to clients.
• Ensure a seamless experience for clients through regular communication and addressing any issues before they escalate.

• Ensure customer satisfaction
• Collaborate with teammates to ensure customers' needs are met
• Identify tasks to be performed routinely
• Provide thorough cleaning and sanitation of customer's home

• Routinely receive payment by cash, check, credit cards, or vouchers
• Greet customers entering the establishment
• Answer customer questions and provide the necessary
  information, in person and over the phone
• Manage pick up and drive-up orders within timeframe to maintain company goals
• Work closely with shift manager to solve problems and handle
  customer concerns

Balance and organize cash register by handling cash, counting
change, and storing coupons

• Successfully deescalated numerous customer issues, leading to minimal supervisor involvement
• Efficiently took calls regarding credit card issues
• Educated customers on credit cards, bills, payments, etc
• Analyzed customer financial records to determine appropriate payment plan