Aubrey Day
Grand Rapids
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Professional with strong background in permit management and regulatory compliance. Skilled in navigating complex permitting processes, ensuring timely approvals, and maintaining adherence to local, state, and federal regulations. Known for effective team collaboration and adaptability, consistently delivering results under changing conditions. Reliable and focused on clear communication, problem-solving, and stakeholder engagement. Professional administrative expert prepared for role with history of managing permit applications and ensuring regulatory compliance. Proven track record in supporting project timelines through efficient permit processing and resolving compliance issues. Valued for collaborative approach, adaptability, and commitment to achieving project goals while maintaining high standards.
Overview
8
8
years of professional experience
Work History
Permit Specialist
Eps Security
10.2023 - 12.2024
- Reviewed and processed permit applications to ensure compliance with local regulations.
- Collaborated with stakeholders to resolve permitting issues and streamline approval processes.
- Trained staff on permit application procedures and regulatory requirements for improved accuracy.
- Implemented process improvements that reduced permit processing time by enhancing workflow efficiency.
- Compiled documents, drawings, calculations, and applications for permits with state and local authorities.
- Applied and submitted payments for permit applications, both online and via mail.
- Tracked permit costs, status, and update installation database with closeout documentation and as-built drawings.
- Coordinated with authorities having jurisdiction on unique and specific requirements.
- Maintained records and apply for licenses required to monitor accounts at the state and local level.
- Researched problems and complaints regarding compliance and permit approval.
- Modified proposals when non-stock items need to be added.
- Reviewed submittals for accuracy.
- Performed other duties as assigned.
- Developed training materials and workshops for team members on updated regulations and best practices.
- Analyzed data trends in permit approvals to inform strategic planning and resource allocation decisions.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
- Assisted in updating municipal codes related to building permits as needed, ensuring current practices align with industry standards.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Prepared comprehensive reports on permit activities for management review, highlighting areas of success as well as challenges faced by the department.
- Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety and environmental protection.
- Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Developed training materials for new Permit Specialists, improving onboarding efficiency and team cohesion.
- Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Served as a liaison between multiple government agencies involved in permitting processes for large-scale projects, facilitating effective communication and cooperation.
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on multiple states laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Researched information in municipal archives upon request of public officials or private citizens.
- Created documents with applicant information and verified data against [Type] database information.
- Updated documents such as municipal codes and city charters.
Account Administrator
Allied Universal Security Services
08.2018 - 10.2023
- Evaluated client needs and developed tailored solutions
- Addressed problems with programming, devices, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate data administration and customer-centric communication.
- Educated clients on products and services to increase customer engagement with brand.
- Responsible for onboarding traditional alarm accounts, Coordinated with internal teams to facilitate prompt delivery of client projects.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Streamlined data entry procedures to increase efficiency and productivity.
- Presented audit findings to monitoring center manager after reviewing results and paperwork.
- Managed and responded to correspondence and inquiries from customers and sub-contractors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed complex problem-solving for upper management in order to complete projects on-time and with precision.
- Mentored junior team members, fostering a collaborative environment that promoted knowledge sharing and skill development.
- Evaluated existing workflows, recommending process improvements that increased overall operational efficiency within the department.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Shift Manager
Speedway Corporation
07.2016 - 12.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
Education
High School Diploma -
Byron Center High School
Byron Center, MI06.2012
Skills
- Sales Tactics
- Report Development and Presentation
- Employee Mentoring
- Business Negotiation
- Persuasive Communication Expertise
- Customer Relationship Management
- Managing Multiple Tasks
- Staff Development
- Excellent Negotiating Tactics
- Business Needs Assessment
- CRM Software
- Acquisition and Retention Strategies
- Account Verification
- Order Processing
- Documentation
- Client Meetings
- Account Management
- Networking Skills
- Video Technical Expertise
- Verbal and Written Communication
- Administrative Oversight
- Strategic Account Planning
- Product Training
- Database Management
- New Account Creation
- Permitting
- Permit processing
- Research
- Zoning regulations
- Code interpretation
- Microsoft office
- Document review
- Building codes
- Permit acquisition
- Code enforcement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Decision-making
- Verbal communication
- Relationship building
- Office administration
- Professional ethics
- Data entry
- Task prioritization
- Self motivation
- Document verification
- Interpersonal skills
- Analytical thinking
- Sales Tactics
- Deadline management
- Conflict resolution
- Computer literacy
- Goal setting
- Professionalism
- Interpersonal communication
- Document preparation
- Researching skills
- Record keeping
- Time management abilities
- Continuous improvement
- Written communication
- File management
- Administrative support
- Document management
- Workflow coordination
- Compliance management
- Application review
- Telephone etiquette
- Financial transactions
- Report writing
- Records management
- Professional demeanor
- Problem-solving aptitude
- Dispute resolution
- Records maintenance
- Legal documentation
- Legal compliance
- Database updates
- Data verification
- Information management
Timeline
Permit Specialist
Eps Security
10.2023 - 12.2024
Account Administrator
Allied Universal Security Services
08.2018 - 10.2023
Shift Manager
Speedway Corporation
07.2016 - 12.2017
High School Diploma -
Byron Center High School