Aubrey DeLay
Wenatchee,WA
Summary
I am a self-motivated, friendly and quick learner with a strong work ethic. I am seeking a company where I can use my experience and education to help the company in meeting its goals. I am looking for a competitive and challenging environment where I can serve an organization and establish a career for myself to have a long term mutually beneficial relationship with the organization.
Overview
12
12
years of professional experience
Work History
Service Writer
Pape Machinery
Wenatchee, WA
12.2022 - 10.2024
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Processed payments for completed services using cash register, card or point-of-sale systems.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Ensured all safety regulations were followed while working in the shop and field environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Helped the service supervisor with any tasks needed.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Supported timely and accurate service by producing job daily status reports.
- Monitored office supplies inventory and placed orders when necessary.
- Coded invoices from vendors and send to corporate office.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled confidential material with discretion in accordance with company regulations.
- Organized and file documents according to established procedures.
- Provided technical support to customers regarding product warranties and returns.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Operated multipe computer programs and applications daily.
- Maintained records of all safety training sessions conducted for employees.
- Assisted with the development of emergency response plans for various types of emergencies such as fires, floods, earthquakes, power outages.
- Participated in monthly audits of the facility's safety program to identify areas requiring improvement or additional training needs.
- Maintained and updated emergency response plans or procedures.
Parts Specialist/Delivery Driver
O'Reilly Auto Parts
Moses Lake, WA
05.2019 - 12.2022
- Processed online pick tickets and pull parts ordered to prepare for delivery
- Maintained documents such as daily trip sheets, driver logbook, mileage log and driver return slips
- Organized and filed daily paperwork
- Picked up labor claims from professional shops, processed them, and sent warranties to corporate
- Answered the phone to assist customers with looking up parts and vehicle information for various types of businesses and retail customers
- Checked in auto loads and freight then assured the freight gets put away correctly
- Delivered the ordered parts to professional shops.
- Processed credit card transactions quickly and securely.
- Organized physical file cabinets by rearranging contents accordingly.
- Created new folders or updated existing ones when necessary.
- Checked accuracy of documents before placing them in appropriate files.
Bartender/Server
12 Hawks Bar & Grill
Ephrata, WA
02.2017 - 03.2019
- Explained food menu items to guests and made recommendations
- Prepared specialty drinks and cocktails
- Served food and drinks to tables
- Worked in a fast-paced environment and maintained bar cleanliness and organization
- Did weekly beer and liquor orders
- Delivered fast service and a big friendly smile through busy and stressful dinner rushes.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
Bartender/Server
Mike's Place
Othello, WA
06.2015 - 02.2017
- Delivered exceptional, friendly and fast service
- Answered questions about menu selections and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Appropriately suggested additional items to customers to increase sales
- Regularly checked on guests to ensure satisfaction.
Server/Cook
Quincy Senior Center
Quincy, WA
08.2014 - 12.2016
- Welcomed guests and responded to general inquiries in a friendly and helpful manner
- Served food and drinks, and ensured that guests were comfortable and happy
- Operated all applicable kitchen appliances to prepare food
- Vigorously cleaned the kitchen and common dining area after meals were served.
- Planned special events such as holiday celebrations or recreational outings for seniors attending the center.
Seasonal Farm Laborer
Mountain View Acres
Royal City, WA
06.2012 - 09.2014
- Worked as a team to harvest crops under strict deadlines
- Maintained, cleaned and organized the shop and farm equipment to ensure efficient crop growth and harvesting.
- Applied pesticides according to safety regulations to control pests and diseases affecting plants.
- Maintained a safe work environment by adhering to safety protocols.
- Inspected harvested produce for quality assurance purposes before packing and shipping.
- Removed debris from fields after harvest season.
Education
Associate degree -
Big Bend Community College
Moses Lake, WA01.2013
High School Diploma -
Royal High School
Royal City, WA01.2011
Skills
- Excellent Customer Service
- Hardworking & Reliable
- Works great with others
- Cash Handling & Computer skills
- Quick Learner
- Strong work ethic
- Upbeat, Outgoing & Positive
- Clean & Neat Appearance
- Communicating With Clients
- Schedule Coordination
- Appointment Scheduling
- Strong Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteImportant To Me
Healthcare benefitsPaid sick leaveWork-life balanceLanguages
English
Advanced (C1)
C1
Timeline
Service Writer
Pape Machinery
12.2022 - 10.2024
Parts Specialist/Delivery Driver
O'Reilly Auto Parts
05.2019 - 12.2022
Bartender/Server
12 Hawks Bar & Grill
02.2017 - 03.2019
Bartender/Server
Mike's Place
06.2015 - 02.2017
Server/Cook
Quincy Senior Center
08.2014 - 12.2016
Seasonal Farm Laborer
Mountain View Acres
06.2012 - 09.2014
Associate degree -
Big Bend Community College
High School Diploma -
Royal High School