Aubrey Drienka
Summary
Motivated professional passionate about executing exceptional and enhanced customer experiences. Highly organized and detail-oriented with strong communion skills. Committed to developing and maintaining professional relationships to drive loyalty, cultivate partnerships and grow business. Successful at improving sales procedures to streamline and strengthen processes. Self-motivated work ethic to perform effectively in independent and team environments.
Overview
17
17
years of professional experience
Work History
Event Coordinator
Right as Rayne Events
05.2018 - Current
- Collaborate with clients to understand their event objectives and developed customized event plans to meet their needs
- Create detailed timelines and schedules for each event to ensure smooth execution from start to finish
- Manage on-site staff during events, providing clear instructions and support throughout the duration of the event
- Conduct post-event evaluations to gather feedback from participants and identify areas for improvement
- Maintain strong relationships with key stakeholders such as venues, caterers, entertainers, and suppliers
- Utilize project management software/tools to streamline planning processes
- Liaise between clients/vendors/venue staff before/during/after an event ensuring smooth operations
- Provide exceptional customer service by promptly addressing any concerns or issues raised by clients/guests
Office Manager/Retail Sales Associate
Eli Ashby Healing Arts Center/Carly's Boutique
01.2018 - Current
- Manage daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Oversee inventory management, ensuring adequate supply levels while sourcing new vendors and managing quarterly budget costs
- Prepare reports on office expenses, budget variances, and operational performance for senior management review
- Collaborate with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Provide training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Answer questions about store policies and addressed customer concerns.
- Greet customers and provide outstanding customer service to complete purchases, locate items, and join reward programs.
- Achieve specified sales targets by promoting special treatments, additional services, and products.
- Serve as concierge to all Monthly Membership holders to enhance their experience and satisfaction.
Household Manager/Professional Nanny
ABC Nannies & Domestics
06.2008 - 12.2023
- Created engaging and educational activities to promote cognitive, physical, and social development in accordance with each child's age and interests
- Established a nurturing and supportive environment by building strong relationships with children and their families
- Maintained a clean and organized living space for the children, including meal preparation, laundry, and tidying up after activities
- Managed daily schedules of activities such as school drop-offs/pick-ups, extracurriculars, play dates, doctor appointments while ensuring punctuality
- Collaborated closely with parents to understand their expectations regarding routines, dietary restrictions/allergies, milestones tracking etc
- Organized outings to parks/museums/libraries/playgrounds for recreational purposes as well as opportunities for learning through exploration and creativity
- Managed household tasks such as grocery shopping, meal planning/preparation, and housekeeping duties while supervising household projects
Office Manager/Cashier/Customer Service
Subaperformance
05.2013 - 05.2018
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed and maintained strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods,
- Managed all cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Effectively communicated with customers to understand their concerns and accurately documented them for the technicians
- Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers always with their safety and satisfaction in mind
- Managed a high volume of incoming calls, scheduling appointments, and coordinating service requests efficiently
Receptionist/Administrative Assistant
Christopher's Dodge World
06.2011 - 06.2013
- Greeted and welcomed all visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Education
Bachelor of Arts -
Metropolitan State University of Denver
Denver, COAssociate of Arts -
Red Rocks Community College
Golden01-2007
High School Diploma -
Ralston Valley Hight School
Arvada, CO01-2005
Skills
- Highly organized / strong multitasker
- Superb time management
- Positive and professional
- Problem-solving aptitude
- Excellent people skills & Relationship building
- Point of sale operation & Upselling
- Multi-line telephone skills
- Teamwork and collaboration
- Display setup / Merchandising
- Spa and Wellness Center Operations
- Proficient with POS and Scheduling Systems:
Microsoft Office
Google Workspace
WIX
Shopify
Timeline
Event Coordinator
Right as Rayne Events
05.2018 - Current
Office Manager/Retail Sales Associate
Eli Ashby Healing Arts Center/Carly's Boutique
01.2018 - Current
Office Manager/Cashier/Customer Service
Subaperformance
05.2013 - 05.2018
Receptionist/Administrative Assistant
Christopher's Dodge World
06.2011 - 06.2013
Household Manager/Professional Nanny
ABC Nannies & Domestics
06.2008 - 12.2023
Bachelor of Arts -
Metropolitan State University of Denver
Associate of Arts -
Red Rocks Community College
High School Diploma -
Ralston Valley Hight School
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