Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrey Easley

Celina,TX

Summary

Dynamic customer service professional with an extensive history in leading team operations, and driving customer satisfaction. Successfully fosters a positive culture within the work environment, and reduces turnover through expertise training skills and maintaining an admirable work ethic. A proficient communicator that drives operational excellence, and enhances customer experiences.

Overview

5
5
years of professional experience

Work History

Shift Lead

Dutch Bros
07.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Receptionist

Pin Cushion
05.2021 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Area Supervisor

Ross Dress for Less
04.2020 - 05.2021
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Tracked hours and inventory usage, and prepared associated reports.

Education

Prosper High School
Prosper
06-2020

Skills

  • Customer service
  • Employee training
  • Maintaining positive culture
  • Work delegation
  • Quality control
  • Inventory management
  • Scheduling expertise
  • Strong verbal and written communication
  • Problem solving

Timeline

Shift Lead

Dutch Bros
07.2024 - Current

Receptionist

Pin Cushion
05.2021 - 05.2024

Area Supervisor

Ross Dress for Less
04.2020 - 05.2021

Prosper High School

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