Aubrey Eastin

After my managers realized I was quickly excelling in my serving position, they presented me with the opportunity to start bartending. I quickly presented strong knowledge of the drink menu, efficiently made drinks for my bar and for the restaurant, was able to handle high volume situations, kept the bar well stocked to meet guests needs, followed alcohol sale procedures and laws, and upsold menu items to customers. I created a warm environment for my guests at the bar, and even memorized regular customers drink orders and had them at the bar before they even sat down. I used my knowledge to recommend guests new drinks, created crafty cocktails, and prepared drink garnishes.

Used my previous skills I learned from my restaurant experience to provide guests with the most outstanding service. I managed my section, anticipated guests needs, had great menu knowledge, and created warm relationships with regular customers. I set a positive tone in the restaurant and always helped out where needed. I prebussed my section, always greeted my tables quickly and efficiently, and worked with the kitchen staff to ensure guests got their food correctly and in a timely manner. I always have a positive attitude and came into work wanting to be there for my team, and for my guests.

Answered customer questions about hours, seating, and menu information. I greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience, took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. I supported servers, food runners, and bussers with keeping dining area ready for every guest. I assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits. I proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences, handled high-pressure situations while maintaining excellent service standards even during peak hours or understaffed shifts, enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner, performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day, and established welcoming atmosphere by greeting each guest warmly.