AUBREY E. SHADLER
Peoria
Summary
Experienced inventory management and customer service professional with a strong background at Fry's Marketplace. Demonstrated success in team leadership and organizational skills that drive operational efficiency and elevate customer satisfaction. Proficient in fostering communication and meeting sales targets to enhance the shopping experience.
Overview
11
11
years of professional experience
Work History
Parts Runner
Dakota Equipment
El Mirage
02.2025 - 06.2026
- Delivered crucial materials and parts to job sites, ensuring timely access for repairs.
- Assisted mechanics by handing tools, holding lights, and positioning parts for efficient workflow.
- Collected and organized parts to facilitate prompt equipment repairs.
- Pressure wash incoming equipment, and clean parts for equipment repairs.
- Comprehensive product knowledge of auto parts.
- Assist with cleanup in the shop, helping to maintain a clean work area.
Payroll Accounting Clerk
GMS Concrete
Phoenix
11.2024 - 02.2025
- Processed payroll for 150+ employees, ensuring accuracy and compliance with company policies and government regulations.
- Maintained employee records, including new hire information and changes in employment status, using payroll software systems.
- Assisted in the preparation and distribution of weekly and monthly payroll reports for management review.
- Utilized Excel and accounting software to track and input payroll data.
- Coordinated with the HR department to update employee information and resolve any payroll-related inquiries.
- Processed wage garnishments, tax levies, and other payroll deductions according to legal requirements and company policy.
- Supported end-of-year payroll processes, including the preparation and distribution of W-2 forms for all employees.
Delivery Driver
Industrial Supply Co.
Chandler
12.2023 - 11.2024
- Operate delivery vehicle to deliver orders to customers and pick up product or orders from suppliers or customers.
- The accomplishment of these responsibilities will be realized while maintaining our commitment to a safe and respectful environment that regards exceeding our customers' service expectations as our ultimate quality goal.
- Safely load vehicle with orders
- Deliver orders as directed by customer and supervisor
- Ensure that the delivery vehicle is safe and in compliance with regulatory requirements
- This position regularly requires the ability to stand for the majority of an 8 hour shift.
- Routine bending, crouching, lifting and carrying of product up to 50 lbs could be normal daily activities.
- The ability to identify product visually by product name in the English language and accurately identify quantities by physically counting or applying basic math skills.
- Routine use of general warehouse tools and equipment will be required and could involve the use of ladders, pallet jacks, inventory scanners, tape guns, brooms, etc.
Freight Lead
Big Lots
Mesa
06.2023 - 12.2023
- Primarily responsible for leading the freight team and providing leadership, planning, and direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in the store.
- Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.
- Works side by side with the freight team, but maintains accountability for truck unload, freight-processing, merchandising metrics, and presentation standards in the store.
- Provided work direction, training, and coaching to freight team members on freight flow processes and furniture assembly, enhancing team effectiveness.
- Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.
- Tracked and reported freight productivity metrics weekly, ensuring alignment with store performance goals.
- Provides feedback to store leadership regarding the team's performance and ability to meet freight metrics.
- Prepares for upcoming merchandising efforts and reconciles all inventory transactions, in conjunction with store merchandising leadership.
- When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
- Works collaboratively with store leadership to accomplish store merchandising goals and tasks to help drive overall store performance.
- Led and directed store associates in cashiering, customer service, recovery, and furniture-related activities while serving as Manager on Duty.
- Drives the customer experience and ensures resolution of customer issues.
Furniture Sales Lead
Big Lots
Mesa
06.2022 - 06.2023
- Primarily responsible for leading the furniture team and for driving furniture sales.
- Accountable for the furniture department's overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics.
- Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance.
- When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
- Responsible for the leadership and operational performance of the furniture department, including furniture sales and related processes, furniture salesperson training, customer service, and merchandising and presentation standards.
- Provides clear work direction and coaching to furniture sales team members regarding all aspects of the sales process, including merchandising, new product information, competing product comparisons, cashiering, lease to purchase, price holds, and display assembly.
- Assists customers with product information, selection, and purchase and ensures third party delivery program is marketed to customers and understood by associates.
- Maintains furniture department inventory, including cycle counts, in an effort to maximize sales and inventory turn.
- Identifies furniture display needs in sufficient time to allow displays to be built and merchandising standards to be achieved.
- Develops plans for furniture department coverage during special events.
- Strives to continually improve the furniture department's sales and ensures merchandising and presentation standards, signage, recovery, and cleanliness are maintained.
- Serves in the Manager on Duty role as needed including opening and closing the store.
- When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
- Drives the customer experience and ensures resolution of customer issues.
Home Salary Manager
Fry's Marketplace
Mesa
07.2021 - 03.2022
- Oversaw inventory control, placed product orders, and organized sale promotions to optimize stock levels and drive sales initiatives.
- Maintained merchandise presentation by stocking, setting up, zoning, organizing product displays, removing damaged goods, pricing merchandise, and securing fragile and high-shrink items to enhance visual appeal and sales readiness.
- Clarified invoices and resolved miscounts, mis-picked items, and outdated merchandise with vendors and suppliers to ensure accurate inventory and smooth operations.
- Work with Vendors and Suppliers to have proper merchandise on hand in a timely fashion.
- Helped in the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor.
- Schedule work times and shifts.
- Created my own work schedule, managing my work hours and meeting deadlines.
Assistant Front End Manager
Fry's Marketplace
Mesa
01.2016 - 07.2021
- Managed all Front End operations, including cashiering and customer service.
- Managed team of 12+ employees, overseeing training, scheduling, and disciplinary actions to maintain operational standards.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Ensure that service standards are met and that customer issues are resolved.
- Resolved customer and employee complaints while implementing recognition programs and disciplinary measures.
- Collaborated with employees to enhance customer service and promote efficient work habits.
- Communicated directly with customers by phone, electronically or face to face.
- Ensured accurate handling of cash to maintain financial integrity and security.
- Processed money orders, reconciling tills, check cashing, and other administrative tasks.
- Progressed from Courtesy Clerk to Cashier, ultimately advancing to Front End Manager within a few years.
Courtesy Clerk/Non-Foods
Smith's Food and Drug
Henderson
03.2016 - 10.2016
- Provided a positive first impression to customers to enhance their shopping experience.
- Resolved customer problems and complaints directly to enhance satisfaction.
- Answered customer inquiries about store offerings and merchandise.
- Demonstrated use and care of merchandise.
- Organized racks and shelves to enhance visual appeal and improve customer navigation.
- Stocked shelves and supplies and organized displays.
- Received employee of the month, twice based on sales and customer service.
Sales Associate
Fox
Las Vegas
12.2015 - 01.2016
- Greeted customers to foster a welcoming shopping environment.
- Resolved customer problems and complaints to enhance satisfaction.
- Demonstrated use and care of merchandise.
- Answered questions regarding the store and its merchandise.
- Maintained organized racks and shelves to ensure visual appeal and easy access to merchandise.
- Opened and closed store and oversaw cash control.
Education
Diploma - General Education
Foothill High School
Henderson, Nevada, United States01-2015
Skills
- Inventory management
- Customer service
- Team leadership
- Organizational skills
- Effective communication
Timeline
Parts Runner
Dakota Equipment
02.2025 - 06.2026
Payroll Accounting Clerk
GMS Concrete
11.2024 - 02.2025
Delivery Driver
Industrial Supply Co.
12.2023 - 11.2024
Freight Lead
Big Lots
06.2023 - 12.2023
Furniture Sales Lead
Big Lots
06.2022 - 06.2023
Home Salary Manager
Fry's Marketplace
07.2021 - 03.2022
Courtesy Clerk/Non-Foods
Smith's Food and Drug
03.2016 - 10.2016
Assistant Front End Manager
Fry's Marketplace
01.2016 - 07.2021
Sales Associate
Fox
12.2015 - 01.2016
Diploma - General Education
Foothill High School