Aubrey Gallagher
Parma,Ohio
Summary
A dynamic leader and customer service expert with proven success at Walgreens and Planet Fitness. Excelled in employee management and customer support, enhancing team productivity and customer satisfaction. Skilled in problem resolution and staff training, significantly reducing employee turnover. Achieved notable sales goals through effective promotion and service excellence.
Personable and dedicated, with a passion for helping others and ensuring customer satisfaction. Possesses a solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making a meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to the store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Supervisor
Planet Fitness
06.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Bachelor of Science - Criminology And Biology
Cleveland State University
Cleveland, OH05-2027
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Complex Problem-solving
- Employee management
- Point of sale systems
- Staff education and training
Timeline
Customer Service Associate
Walgreens
09.2024 - Current
Supervisor
Planet Fitness
06.2023 - 10.2024
Bachelor of Science - Criminology And Biology
Cleveland State University