Aubrey Garcia
Dunnellon,FL
Summary
Reliable and personable Client Service Representative with extensive experience in the animal care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client/patient satisfaction and contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
West Park Animal Hospital
Danielle Churchill DVM
Westchase, FL
01.2022 - Current
- Perform opening procedures to prepare the lobby for clients/patients
- Greet clients/patients, collect weight and direct to prepared exam room
- Review and correspond timely to voicemails, text messages, emails, and online appointment requests through PetDesk
- Answer phone calls
- Appointment follow up communication
- Request, scan, copy, attach and enter medical records
- Process payment forms including: cash, card, Care Credit, and Trupanion direct pay
- Review and enter online prescription requests
- Review and update staff regarding results on the Idexx lab portal
- Round with staff
- Triage client/patient information and requests to appropriate staff worklists
- Update lobby inventory in excel and stock products
- Conduct next day appointment confirmation calls
- Create general procedure estimates
- Prepare consent forms: general drop off, surgical and euthanasia
- Provide instruction to clients regarding vaccine protocol, spay/neuter, flea/tick/heartworm/intestinal parasite prevention, medication protocol, diet etc.
- Update client/patient chart with pertinent communications, service reminders, documents and medical history
Dermeleve
Melinda Wissman
Oldsmar, FL
09.2022 - 07.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from placement to delivery using internal systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Paw Wash Plus
Kim Crane
New Port Richey, FL
03.2013 - 05.2016
- Administrative work
- Assisted customers in retail department: ran register, processed weekly payroll, handled petty cash, wrote deposits, made bank runs
- Managed facility laundry
- Cleaned kennel room
- Bathed/dried dogs and cats
- Managed retail inventory: supply ordering, stocking and deliveries
- Performed pet intake: obtain behavioral and medical history, client preferences, and contact information
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2013
Skills
- Customer Service
- Avimark & PetDesk Software
- Time Management/Multi-Tasker
- Teamwork and Collaboration
- Strong Work Ethic, Dependable
- Data Entry
- Microsoft Word/Excel
- Animal Care & Handling
Certification
- Trupanion Certified (December 2023)
References
References available upon request.
Timeline
Dermeleve
Melinda Wissman
09.2022 - 07.2023
West Park Animal Hospital
Danielle Churchill DVM
01.2022 - Current
Paw Wash Plus
Kim Crane
03.2013 - 05.2016
High School Diploma -
Penn Foster Career School